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BBB Accredited Business since

Walkers Automotive

Phone: (209) 527-5577 Fax: (209) 527-1327 407 14th St, Modesto, CA 95354

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Walkers Automotive meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Walkers Automotive include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Walkers Automotive
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 21, 1986 Business started: 03/01/1977 in CA Business incorporated 10/24/1991 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Automotive Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 261005.

Type of Entity


Business Management
Mr. Aaron Walker, Owner Mrs. Emily Walker, Co-Owner (Retired) Mr. Randy Walker, President (Retired)
Contact Information
Principal: Mr. Aaron Walker, Owner
Business Category

Auto Repair & Service Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Brake Service Wheel Alignment, Frame & Axle Service - Auto Clutches

Alternate Business Names
Randall Walker Inc
Additional Information

Walker's Automotive is a family owned business established in Modesto in 1977. We have been serving customers here in Modesto and the surrounding area for the past 32 years.

Products & Services

Specializing in:
Timing Belts
Test Only Smog Inspection
Fuel Injection System
Computerized Engine Control System
Electrical and Emissions System
Wheel Alignments & Tires.

Industry Tips
Auto Repair - Road Signs of Good Business

Additional Locations


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/19/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: Last year we took our toyota pickup in for a smog. It failed,we applied for a for Gov. assistance voucher. A few months later we took the truck back and it passed after not being moved for months, we did not need the voucher. This year it failed again so we got another voucher,after they fixed the problem they charged us 166.00 for a smog and cert. This seems like a lot for a smog.

Desired Settlement: I would like an explanation as to why this smog was so expensive?

Business Response: Attempted to contact the customer on 6/6/14 and 6/11 via telephone and left messages both times; have yet to receive a return call. Customer was charged 166.32 for the co-pay for the Consumer Assistance Program. The copay is the fee the state allows us to charge for all of the testing and diagnosis of the smog failure. The vehicle in question was diagnosed to have a bad oxygen sensor which was replaced and the vehicle was certified. The state paid for the replacement of the oxygen sensor. You can go online to and look up the procedures and rules for the Consumer Assistance Program. I hope this helps to explain the charges. If you have any further questions please feel free to contact me at the shop at ###-###-####

5/6/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: My son was driving my 1999 Dodge Durango on March 11, 2014 on Hy 99. He develop problems with the car transmission. The car was tow to Walkers. The mechanic said that the transmission was shot and needed to be replace. They order one that had over 100.000 miles. I gave the OK, but I ask them to check the inside first, but they never did. The repair was done and the coast was $2,502.23. My son continue on his way to his destination. When he got to Kingman Arizona, the car broke down with transmission problems. He was tow to *** ******** **** in Kingman. The mechanic said that the mechanics never check the liquid on the torque converter, because it was empty and they never check the transmission. I would like some kind of re-fund from them for not doing their job right.

Desired Settlement: A refund for not doing their job right. Half

Business Response: Mr. ******'s son's 99 Durango was towed into our shop with catastrophic drivetrain failure. The transfer case exploded and only half of it was remaining in the vehicle. When the transfer case broke it allowed the front driveshaft to come around and impact the automatic transmission and broke the corner of the case off rendering it un-repairable. An estimate was prepared to try to get Mr. ****** back on the road in the most economical and timely manner. A used transmission and transfer case were deemed to be the best method to repair the vehicle due to the high cost of cores for a remanufactured unit. Mr. ******'s transmission and transfer case housings were broken and not repairable therefore they would incur a $480 core charge on top of the cost of a remain transmission and a $600 core charge on top of the cost of the transfer case. We were able to sell Mr. ****** a used transfer case for $110 dollars less than the cost of the core and a used transmission for $269 more than the cost of the core (These figures were refrenced from ****** Engines and Transmissions, our supplier as well as *** ******** ***** for which **** informed me this was the brand of unit they were selling Mr. ******). These parts were represented as used and the inside of the transmission was checked as best as possible and the filter and fluid was replaced. Mr. ****** may be confused in his statement "that we were going to check the inside" the only way to "check the inside" would have been to completely dis-assemble the transmission and rebuild it which would have incurred substantially higher costs. When the vehicle left our facility it ran and drove fine during our test drive and must have been ok for some time to have reached Arizona which is approximately 14 hours away. I received a call after the vehicle had been gone for a few days and was told that the vehicle had failed on the freeway and had been towed into All American Tire and Wheel. I spoke with the service manager **** and he informed me that a transmission line had blown off near a new looking radiator and external transmission cooler and caused the transmission to lose all of its fluid. He asked had we replaced these parts and I informed him that no we had not. I asked our technician if it was necessary to remove the lines at or near the radiator and was told that we did not have the lines off at anywhere than directly at the transmission. I later spoke with **** and he informed me that a ********* shop in Seattle, WA had recently installed these parts. I contacted LKQ our supplier for the used parts, which is a nationwide auto wrecker and gave our rep the number for the shop as well as **** all of our rep's contact information to secure a warranty unit. The last I spoke with **** he was going to get back with me in regards to Mr. ******'s vehicle and I have yet to receive a call back from him or have ever heard from Mr. ****** in regards to this matter until now. **** informed me that the customer wanted (or **** had sold him) remanufactured units from Jasper Engine and Transmission and for some reason **** was also recommending to replace the transfer case for which there was no problem with. We cannot be held responsible for the used transmission failing when another shops faulty work was the cause of the failure. I recommend Mr. ****** contact the ********* dealer that installed the external transmission cooler and radiator and attempt to get some form of re-imbursement from them.  

Consumer Response: I am rejecting this response because: Yes, ********* did work on the radiator. The mechanics should have notice the problem with the radiator, when they were working on the transmission. The Durango would have not broke down in Arizonia.  


Business Response: Mr. ****** it is very unforunate what has happened with your sons vehicle. Unfortunately we cannot be held repsonsible for the failure of a part that we did not work on. ********* installed the radiator and aftermarket transmission cooler and had they properly conected the cooler line this problem would have never happened. It was a time bomb waithing to go off and just so happened to explode coincedintly after leaving our shop. This complaint should be filed with your local ********* dealer not with us. Furthermore had your son stopped driving once the line blew off and had the vehicle towed into a shop it could have been reconnected the transmission refilled and been on his way. Continuing to drive the vehicle is what ruined the transmission not the line coming off.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Walkers Automotive
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)