This business is not BBB accredited.
Pacific Truck & Auto Repair
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Pacific Truck & Auto Repair include:
- Failure to respond to 1 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Bureau of Automotive Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 237000.
Type of Entity
Business ManagementMs. Aimee Crawford, V.Pres.
Auto Repair & Service Truck Repair & Service Engines - Diesel Trailers - Repair & Service Auto Body Repair & Painting
Products & Services
Pacific Truck & Auto Repair specializes in 3/4 ton and up Diesel Truck repair/body/welding work.
Industry TipsAuto Repair - Road Signs of Good Business
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 1924
Oakdale, CA 95361
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Additional Phone Numbers
- (209) 614-5112(Phone)
- (209) 847-1890(Phone)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: This company is a rip off. I took my 1995 ************* truck in to have repairs. I asked them to fix my A/C, do an oil change, replace/repair the lights for the trailer hook ups, have a trailer hitch installed, basic tune up and have them fix the lack of power on my truck. They had my truck for 2 weeks and every time, which was a total of 4 times returning, I went to get it when they said it was done there were problems with the items they were suppose to fix. The A/C never worked and they had charged me saying it was fixed. Then the rewiring for the trailer hook ups never worked. They asked me to bring my dump trailer that I use for work in so they could match it up and they would work together. When I got the truck and trailer back they rewired my brand new dump trailer so that it would fit the this truck but no other truck, when this trailer would hook up to every other truck I own. I had brought the truck and trailer back twice for this issue and they told me each time it had been fixed. The last time I brought it back, they said the A/C had been fixed, I opened the hood and saw 2 vise grips that were duct taped and electrical taped around my heater hoses. I have text messages from this company corresponding to the issues that I paid to get fixed. They charged my credit card before any of the services had been completed. I have also been threatened by one of the companys mechanics, he told me to meet him at the shop so we could fight. We were also informed by the owner **** ******** that he would be getting back to us on refunding the bill for the repairs that were not taken care of. I have taken my trailer to another shop and had the wiring repaired which cost me more out of pocket from this situation. I am also taking my truck in to get repaired on monday 08/08/2016 to have all the work that was not completed taken care of and to fix what this company has messed up. This company has worked under 3 different names that I have proof of and this business needs to be stopped.
Desired Settlement: I want to be refunded for the repair work that was charged to me and that was not done. As well as the repairs that they had done that I had to pay to get corrected by another shop. Also for the time lost. I had to take off days of work so that I could bring them my equipment to get it repaired. I have lost customers due to this inconvenience which means I lost income.