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BBB Accredited Business since
Phone: (916) 773-0306 211 Kenroy Ln Ste 10, Roseville, CA 95678
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A BBB Accredited Business since
BBB has determined that GM Specialties meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for GM Specialties include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Bureau of Automotive Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 201697.
Type of Entity
Business ManagementMr. Robert Black, President Mr. K.C. Miller, Manager
Auto Repair & Service Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Tune-Up Brake Service Transmissions - Automobile Engines - Gas Clutches Auto Air Conditioning Auto Electric Service
Hours of Operation
|M||:||7:30 AM - 5:30 PM|
|T||:||7:30 AM - 5:30 PM|
|W||:||7:30 AM - 5:30 PM|
|Th||:||7:30 AM - 5:30 PM|
|F||:||7:30 AM - 5:30 PM|
Products & Services
GM Specialties is an independent automotive repair and service shop located in Roseville Ca. GM Specialties specializes in most makes and models repair service.
Industry TipsAuto Repair - Road Signs of Good Business
211 Kenroy Ln Ste 10
Roseville, CA 95678 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Here is a copy of the last letter. No response.GM Specialties*** ****** ***** ****************** *** *****July 1, 2015Mr. ****** ********* ******On June 15, 2015 I was contacted by **** ****** your manager. I was told by **** that your company would reimburse me for unnecessary work (fraudulent work) done by your company on my 2001 Corvette. **** ****** told me that he would send out a check June17, 2015 and I should receive it by June 19th . On June 24 I checked my post office box and there was not a check. I was disappointed but not surprised.I contacted GM Specialties on June 25, 2015 and was told by ****** ***** (Owner) that **** ****** was on vacation and had left without resolving this issue.****** ***** was hostel and passive aggressive with me. He told me that **** ****** could send a check when he returned from vacation.But that you (****** *****) were not going to do anything. ****** ***** told me he was glad I was unhappy.****** ***** told me that the only reason they were thinking of settling with me was there fear that I may take them to small claims court. ****** ***** told me this was a bad deal that they usually see people like me coming.****** ***** told me that I brought them substandard parts (BCM). ****** ***** told me he had to pay his tech $30 per hour weather they fixed the car or not.I dont think it is fair of ****** ***** to bully me, and take advantage of me Due to my age.When I first brought my Corvette to GM Specialties the car was in running condition. The steering column was locking and operating properly.After recovering my car from your shop the steering column dose not go into the lock position (as it did when you received the car) when turning the lock cylinder to the off position.I am in fear that the column may lock during driving conditions. That this is a safety issue and I am afraid to drive the car for fear of loss of life.I have had the replacement parts checked by CARS and both the BCM and the Lock Cylinder that your company told me were faulty and replaced are in working order.1of 2I picked GM Specialties due to the implication of the name GM Specialties. Implying that the company employes are specialist trained in working on GM vehicles. I was under the impression that I was using a General Motors satellite station. As this is what your company portrays. And your use of the General Motors Logo implies.I believe that GM Specialties took advantage of me being a senior citizen and fraudulently started replacing parts without testing or diagnosing the real problem with the car taking advantage of me. And causing me duress and financial harm.WHAT I AM ASKING:Reimbursement of Cost: 628.66Cost of BCM: 120.00Core Charge: 40.00 Repair of steering column: (SAFETY ITEM) 950.00 Total: $1738.66 This amount is due and payable upon recipe of this notice. Or third party intervention may be necessary.I PRAY TO GOD TAHT THIS MATTER IS SELLELED BEFORE FURTHER DAMMAGE IS DETRMINED. OR THERE IS A FALURE IN THE STEERING MECINSEM THAT CAUSES UNCHANGEABLE DAMMAGE TO MYSELF OR OTHERS. OR GM SPECIALTIES DAMMAGES SOMEONE ELSE IN THE WAY THEY HAVE DAMMAGED ME.RESPECTFULY,**** ********* *****.**** ****** *** *** ********** *** ********** ********
Desired Settlement: Disciplinary Action This company has no regard for it's actions against others or the safety of others.
GM Specialties received a phone call from **** ***** asking to put his steering column and dash components back in the original position and have a new key made. Asked why this couldn’t be done by the mobile locksmith who tore it apart **** stated that he was in over his head and kept saying he shouldn’t be doing this in the first place. I questioned WHY he wanted a key made. He had a working key. We told **** that if it was just trim parts that needed to go back together it shouldn’t be difficult and gave him a $110 estimate. **** gave me his information over the phone which included a PO Box and authorization to put the trim parts back together. When the vehicle came into the shop it HAD a security light on and the vehicle would start without the pass lock system hooked up. We also documented an ABS light on with codes C1242, C1221, C1222, C1225, C1226, C1233, U1016, C1283, C1287, C1288, BCM codes B2723, B2721. We also noted the lock cylinder seemed to be binding up when turned. **** was called and told about these issues immediately. We reinstalled the trim parts and pulled the vehicle out of our shop. **** was called and told the vehicle was ready for pickup. Before **** left to come get the vehicle it needed to be moved around in the parking lot. This is when the vehicle didn’t start. **** was called back and told this was happening. He acknowledged that he had previously had an intermittent starting issue but not for some time. We asked for the mobile locksmith’s contact information but was told that wouldn’t be an option because he wasn’t going to be helping out in any way, he was not worth calling. We wanted to question the locksmith but he repeatedly shot down attempts to get his contact information. He authorized us to do further inspection on the vehicle. We recommend to **** to replace the lock cylinder. We told **** that the lock cylinder was the cause of the no start which was incorrect and acknowledged by **** ******. The lock cylinder still had an issue binding up which was a valid reason for replacement but was not causing the starting issue. Further diagnosis found the BCM was losing memory of key resistance, performing the passkey relearn got the vehicle started. We recommended to replace the BCM, **** declined to use the factory parts and took the vehicle out of the shop. He called back and asked if we would install his aftermarket remanufactured parts. We agreed to install them only under a no warranty or guarantee due to these parts being provided by the customer. **** agreed to this. After trying multiple BCM’s due to different issues with each one, we were able to get the vehicle started. While the vehicle was still in the shop we found it to have a intermittent no crank. Testing found that the starter was defective. **** found this to be very suspicious and didn’t believe it. We told him the starter was completely oil soaked and even if he agreed to replacement we couldn’t offer him a warranty due to the severity of the oil leaks onto the starter. **** decided to remove the vehicle from the shop at that time. Due to the circumstances of this situation **** was not charged for the BCM replacements or the no crank diagnosis.
We offered **** a reimbursement on only the lock cylinder repairs due to the misinformation that was given to him on the reasoning for replacement. A check was mailed to ****’s PO Box but was returned undeliverable. Before the mail was return we received a second letter with more extravagant claims and higher extortion prices. At this point it was clear **** wanted his vehicle repaired at someone else’s expense and it wasn’t going to be ours. We went above and beyond for **** like we do for all our customers but we’re not going to be bullied into repairing his neglected vehicle.
**** claims to be scared for his life due the steering column lock not working. He does not acknowledge the very large amount of oil leaking from nearly every part of his engine which is a fire hazard. He does not acknowledge the ABS system not working. He only wants replaced items we diagnosed as faulty.
**** feeling attacked is his attempt to feel like a victim, he is not the victim. GM Specialties was made a victim and was targeted by **** McKay, PERIOD.
GM Specialties is a shop of integrity. Our employees are truthful. Our customers trust when we say something we stand behind it 100%. Our record is on public display and we’re proud of it. We will be here for many years to come.
*** ****** *** **** ** ********* *** *****
Business Response: GM Specialties has stated it's position in this case. We're waiting for the BAR investigation to conclude before proceeding. Thank you!