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BBB Accredited Business since
Phone: (530) 336-5905 Fax: (530) 336-5966 43402 Hwy 299 E, Fall River Mills, CA 96028
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A BBB Accredited Business since
BBB has determined that Double S Automotive meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Double S Automotive include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Bureau of Automotive Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 255346.
Type of Entity
Business ManagementMr. Jim Staggs, Owner Mrs. Susan Staggs, Owner
Auto Repair & Service
Products & Services
Double S Automotive providse full maintenance and repair services for all vehicles.
Industry TipsAuto Repair - Road Signs of Good Business
43402 Hwy 299 E
Fall River Mills, CA 96028 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On 6-6-13 I took my car to Double S Automotive to be serviced. I was informed by **** that the #1 and #4 cylinder show a code for misfire. **** informed me both cylinders were getting good spark and wanted permission to do a compression check. I was again informed by **** all cylinders checked out good for compression so they wanted to do a carbon cleaning. I said yes. When I picked up the car that afternoon I was told it may take a few days to notice a difference. One week later while driving home with no warning the engine died and would not start After Double S Automotive looked at it again they found #4 cylinder to have no compression and the motor ruined. I asked them to help me with this by cutting me a deal or reimburse the monies spent and "***" the owner said "no".
Desired Settlement: I feel its fair to either replace the car with at least low blue book value or refund the monies spent on the service since the car came out worse than when I took it to them.
Business' Initial Response