If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Brakes, Tires and More meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Brakes, Tires and More include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Bureau of Automotive Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 279545.
Type of Entity
Business ManagementMr. Juan Pablo Ruelas, Owner Mr. Refugio Martinez, Owner
Auto Repair & Service Auto Repair - Tune-Up Brake Service Transmissions - Automobile Tire Dealers
Alternate Business NamesBrakes, Tires, and More, Inc.
Products & Services
Brakes, Tires and More is an auto repair shop specializing in brakes and tires.
Industry TipsAuto Repair - Road Signs of Good Business
1492 Bridge St
Yuba City, CA 95993 (530) 673-2000 (530) 821-5880 Directions
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (530) 821-5880(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The business gave us wrong diagnosis when servicing our truck. I paid for the diagnostic, bought the parts, they replaced them, and then I took it to another shop who gave me a totally different diagnostic.
Desired Settlement: All I want is my money returned to me.
Customer was recommended to replace catalytic converter due to having failed catalyst converter delta test. Customer stated he has used spare engine from SUV, and wanted us to install used converter assembly from that engine onto his truck; along with any other additional used parts that would be needed. Advised we are unable to install used catalytic converter, & SUV assembly will not fit on truck. Customer declined further work at the time, did not buy the converter from us, or have us install it. Vehicle also did not complete emissions monitors due to failed converter assembly. We never received a call or hear from customer again. As customer satisfaction is our top priority, if customer has any questions regarding diagnostic or repairs recommend, he is encouraged to call us or come in and we will do our best to achieve this goal.
Read Complaint Details
Complaint: gave false information about needed repair's on 02/20/2013 took my car in to have powerstreeing pump and rear rotor's repaired, then they said i needed to replace timing belt that it was in very bad condition and it was very critical that I had it repaired as soon as possible and if not it could cause the car to up and quit on me and destroy piston's etc. and told me then I might as well buy a new engine they gave me an estimate for the amount of 678.17 plus tax this was for labor and a timing belt kit. so I went for a second opinion at aamco in yuba city and they said my timing belt did not need replacement it was in good condition and they also showed it to me, their was no sign of wear and tear on the timing belt like tires brakes and more said there was. I was out $49.00 to have this second opinion, it's not much money but it highly upsets me that I had to be out of the 49.00 this was all uncalled for, because they wanted to rip me off saying I needed repair's that was not needed.
Desired Settlement: I Just want people to be aware of brakes tires and more, trying to rip people off. They caused me a hardship by having to take off work to go get a second opinion and out 49.00, when the repair's they told me I needed was all a scam.
Business' Initial Response