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BBB Accredited Business since

Brakes, Tires and More

Phone: (530) 673-2000 View Additional Phone Numbers 1492 Bridge St, Yuba City, CA 95993 http://www.brakestiresandmore.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Brakes, Tires and More meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Brakes, Tires and More include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Brakes, Tires and More
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 15, 2009 Business started: 01/01/2003 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Automotive Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210
The number is 279545.

Type of Entity

Sole Proprietorship

Business Management
Mr. Juan Pablo Ruelas, Owner Mr. Refugio Martinez, Owner
Contact Information
Principal: Mr. Juan Pablo Ruelas, Owner
Business Category

Auto Repair & Service Auto Repair - Tune-Up Brake Service Transmissions - Automobile Tire Dealers

Alternate Business Names
Brakes, Tires, and More, Inc.
Products & Services

Brakes, Tires and More is an auto repair shop specializing in brakes and tires.

Industry Tips
Auto Repair - Road Signs of Good Business

Additional Locations

  • 1492 Bridge St

    Yuba City, CA 95993 (530) 673-2000 (530) 821-5880

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/21/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The business gave us wrong diagnosis when servicing our truck. I paid for the diagnostic, bought the parts, they replaced them, and then I took it to another shop who gave me a totally different diagnostic.

Desired Settlement: All I want is my money returned to me.

Business Response:

Customer was recommended to replace catalytic converter due to having failed catalyst converter delta test. Customer stated he has used spare engine from SUV, and wanted us to install used converter assembly from that engine onto his truck; along with any other additional used parts that would be needed. Advised we are unable to install used catalytic converter, & SUV assembly will not fit on truck. Customer declined further work at the time, did not buy the converter from us, or have us install it. Vehicle also did not complete emissions monitors due to failed converter assembly. We never received a call or hear from customer again. As customer satisfaction is our top priority, if customer has any questions regarding diagnostic or repairs recommend, he is encouraged to call us or come in and we will do our best to achieve this goal.  


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Brakes, Tires and More
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)