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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Brakes, Tires and More meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Brakes, Tires and More include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Bureau of Automotive Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 279545.
Type of Entity
Business ManagementMr. Juan Pablo Ruelas, Owner Mr. Refugio Martinez, Owner
Auto Repair & Service Auto Repair - Tune-Up Brake Service Transmissions - Automobile Tire Dealers
Alternate Business NamesBrakes, Tires, and More, Inc.
Products & Services
Brakes, Tires and More is an auto repair shop specializing in brakes and tires.
Industry TipsAuto Repair - Road Signs of Good Business
1492 Bridge St
Yuba City, CA 95993 (530) 673-2000 (530) 821-5880 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (530) 821-5880(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The business gave us wrong diagnosis when servicing our truck. I paid for the diagnostic, bought the parts, they replaced them, and then I took it to another shop who gave me a totally different diagnostic.
Desired Settlement: All I want is my money returned to me.
Customer was recommended to replace catalytic converter due to having failed catalyst converter delta test. Customer stated he has used spare engine from SUV, and wanted us to install used converter assembly from that engine onto his truck; along with any other additional used parts that would be needed. Advised we are unable to install used catalytic converter, & SUV assembly will not fit on truck. Customer declined further work at the time, did not buy the converter from us, or have us install it. Vehicle also did not complete emissions monitors due to failed converter assembly. We never received a call or hear from customer again. As customer satisfaction is our top priority, if customer has any questions regarding diagnostic or repairs recommend, he is encouraged to call us or come in and we will do our best to achieve this goal.