BBB Business Review

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This business is not BBB accredited.

Auto Express

Phone: (916) 442-5532 1906 16th St, Sacramento, CA 95811 http://www.autoexpresssacramento.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

On 9/9/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 1C. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  • 4A. Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Auto Express include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Auto Express
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 5

Additional Information

BBB file opened: August 17, 1994 Business started: 01/01/1990 in CA Business started locally: 05/19/2003
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Automotive Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210
The number is 172373.

CA Bureau of Automotive Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210
The number is 172373.

Type of Entity

Sole Proprietorship

Business Management
Mr. John N Khoshcar, Owner
Contact Information
Principal: Mr. John N Khoshcar, Owner
Business Category

Auto Repair & Service Auto Repair & Service - Diesel Auto Repair & Service - Airbags Auto Repairing - Foreign Auto Restoration Auto Headlight Restoration Auto Smog Inspection Auto - Emissions Testing Auto Repair - Vintage Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Auto Repair - Maintenance Auto - Fleet Maintenance Auto - Fleet Service Auto Seat Covers, Tops & Upholstery Auto Sunroofs Auto Warranty Service Brake Service Carburetors Engines - Fuel Injection Service & Parts Lubricating Service - Automotive Mufflers & Exhaust Systems Radiators - Automotive Transmissions - Automobile Differentials - Automobile Auto Services Auto Services - Oil & Lube Referral - Auto Repair Cylinder Heads - Auto & Motorcycle Engines - Diesel Engines - Gas Auto Air Conditioning Equipment Auto Electric Equipment Brake Fluids Brake Service Equipment Heaters - Automotive Seat Belts Springs - Automotive - Sales & Service Auto Air Conditioning Alternators & Generators - Auto Repair Auto Customizing Auto Diagnostic Service Auto Electric Service Auto Inspection Stations

Products & Services

Auto Express sells the following brand(s): BMW, Buick, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Infiniti, Kia, KYB, Lexus, Lincoln, Mercedes Benz, Mercury, Mini, Mitsubishi, Monroe, Motorcraft, ND, NGK, Nissan, Oldsmobile, Pontiac, Toyota, URO, Volvo

Method(s) of Payment
cash.visa.mastercard
Industry Tips
Auto Repair - Road Signs of Good Business

Customer Review Rating plus BBB Rating Summary

Auto Express has received 5 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.