Business ProfileforCal-Driver-Ed

I paid for my child to take the *** approved Drivers Education Class. Fees were required to be paid up front. My child completed the course She received an email stating confirming she had passed the class and that a certificate would be sent and received within 2 to 5 business days. The certificate was not received. I verified that we had provided the right address in her account profile. It was correct Action I have taken over the last 4 weeks to attempt to recieve the certificate:Per instructions on the website: request a free replacement certificate if original was not received (this is through a hyperlink on the website) A confirmation email was not sent, and no certificate has been received I responded via the contact us link on the website (per instructions if certificate is not received) To which no response was received. I sent another message through this link 3 days later. No response was received. I have called and left messages 4 times now, to which I recieve a voice mail instructing me to state my name, childs name, reason for calling and my phone number (specifically to be repeated twice). I have followed these directions exactly. At this time, I have no alternate information to contact this company and they are out of my area. I have paid the fee in advance, and my child has completed the course. This company has both taken my fee without provision of the promised service, and this has negatively impacted my child creating delay in her ability to move forward. I have copious documentation of all of my attempts to reach this company that I can provide via attachment to email if needed. I want the certificate of completion provided, I feel my fee should be refunded due to unacceptable service.