BBB Business Review

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This business is not BBB accredited.

Paul Blanco's Good Car Company Stockton

Phone: (209) 922-0800 3190 Auto Center Cir, Stockton, CA 95212 http://www.paulblanco.com


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Description

Paul Blanco's Good Car Company Stockon offers vehicle dealership services.


BBB Accreditation

On 8/6/2016 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 1. Establish and maintain a positive track record in the marketplace.
  • 1B. Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.
  • 3. Honestly represent products and services, including clear and adequate disclosures of all material terms.
  • 3A. Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
  • 4A. Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
  • 8. Approach all business dealings, marketplace transactions and commitments with integrity.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Paul Blanco's Good Car Company Stockton include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 7
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Paul Blanco's Good Car Company Stockton
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: August 05, 2004 Business started: 01/05/2011 in CA Business incorporated 01/06/2012 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Department of Motor Vehicles- Occupational Licensing (DMV)
8243 Demetre Ave, Sacramento CA 95828
https://dmv.ca.gov/wasapp/olinq2/
Phone Number: (916) 229-3126
LODInfoReq@dmv.ca.gov
The number is 82878.

CA Bureau of Automotive Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210
The number is 273663.

Type of Entity

Corporation

Business Management
Mrs. Putu Blanco, Chief of Operation/CFO Ms. Mandi Salel-Trezant, Customer Retention Manager Ms. Gillian Schoenfelb, Customer Service Manager
Contact Information
Principal: Mrs. Putu Blanco, Chief of Operation/CFO
Customer Contact: Ms. Gillian Schoenfelb, Customer Service Manager
Business Category

Auto Dealers - Used Cars Credit Repair Services – Monitored

Alternate Business Names
Paul Blanco's Good Car Company
Licensing

On its website, www.paulblanco.com/credit-health.cfm, Paul Blanco's Good Car Company is advertising a service called "Credit Health" and is claiming, "we take aggressive action against credit bureaus, court houses, and creditors to help clean up your credit history." California Law requires companies that charge for credit repair services to be registered with the Attorney General's office and to carry a $100,000 surety bond. On June 10, 2016 we contacted the Attorney General's office and were informed that Paul Blanco's Good Car Company was not registered with them.

We contacted the business on June 20, 2016, June 22, 2016, and June 29, 2016 requesting more information about their "Credit Health" offer to help determine whether or not the offer is subject to the above registration and bonding requirements. As of today's date, the company has not responded.

Industry Tips
Buying a Used Car at a Dealership Hiring a Credit Repair Service

Customer Review Rating plus BBB Rating Summary

Paul Blanco's Good Car Company Stockton has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.