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BBB Accredited Business since
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Autovision of Sacramento offers used car dealership services.
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A BBB Accredited Business since
BBB has determined that Autovision of Sacramento meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Autovision of Sacramento include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Fared Atebar, Sales Manager
Auto Dealers - Used Cars Auto Dealers - New Cars
Products & Services
Autovision of Sacramento is a used car dealer.
Industry TipsBuying a Used Car at a Dealership
3307 Fulton Ave
Sacramento, CA 95821 (916) 489-1300 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (800) 242-7670(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On Saturday, Oct. 4, 2014, my Ford Expedition broke down on I-80 East. I had my vehicle towed to Auto Vision of Sacramento. They are located at **** ****** **** ****** *** *****. Once the vehicle was towed, I spoke with the sales person on duty, he advised me to have it sent it to the mechanic for repairs. I released the keys to the sales person, and he informed me he had the vehicle sent to the mechanic on Monday Oct 6th. On Monday, I drove over to Auto Vision to find out the status of the repairs performed on my vehicle. I spoke with the owner, *****, and he informed me the vehicle was still with the mechanic, and he did not know the condition yet. He said he would call me once he found out. On Tuesday, Oct, 7th, I returned to Auto Vision, because I still had not heard from them. Upon entering Auto Vision, I was told by a female employee, and ***** that my vehicle had already been picked up and released to an alledged friend of mine. I was in disbelief because I did not authorize them to release my vehicle to anyone else. This was complete negligence on Auto Vision. I was unaware of Auto Vision releasing my Ford Expedition because ***** had never called me with any information regarding the status or condition of repairs. ***** described the person they released my vehicle to as a black male, with baggy clothes, and gold teeth. I was told that the person who my vehicle was released to, came in contact with my vehicle at Smog King, located at **** ****** **** ** ********** . This is where my vehicle was apparently repaired.The mechanic, ******* said that the man just showed up and asked if the Ford Expedition was ready, and said it belonged to my friend. During all this information be relayed to me, a female employee from Auto Vision was contacting the Police. The police arrived, took the report, at which time, *******, the mechanic stated that he drove the man in my vehicle to Auto Vision, because he was not sure this was the owner of the Ford Expedition. *****, the owner of Auto Vision interacted with ******* and the unidentified man to tell me, **** that I owed $50 for repairs, and allowed this stranger to take my Ford Expedition, without even verifying proper Identification from him, which is complete negligence and unbelievable that a business owner would be so Ignorant with another person's property. The stranger did not even have to sign any paperwork for releasing the Ford Expedition.
Desired Settlement: The owner of Auto Vision should be banned from running any dealership, and to be liable for compensating us, the complete value of my Ford Expedition, in the amount of $11,000, plus the value of all contents in the Ford Expedition, which will be listed and filed in court. The stress, pain, and suffering of this whole ordeal has taken its toll on me and my wife, who is 8 months pregnant. We demand to be compensated for all expenses caused by the negligence of *****, the owner of Auto Vision.
Business Response: On Saturday October 4th 2014, **** **** had his vehicle towed on a flat bed to the lot stating that he wants his money back for the vehicle because the radiator was leaking. A salesman told **** that a customer cant do that after a certain amount of time after signing the contract. The salesman told **** he can take it to Smog King so **** can get our discounted price. Tuesday October 7th, as the vehicle was being reassembled after getting the radiator fixed a man walked into Smog King up to the vehicle. The mechanic asked the man if he was the owner the man replied "yes". The man did not have the funds for the vehicles repair. Both the mechanic and the man posing as the owner come to the lot to work some type of payment method out. The mechanic explained to us that the customer did not have the funds. So we told the customer to come back later with their monthly payment and the $50 for the mechanic. He agreed and left. A little over ten minutes after the man left with the vehicle, **** **** unexpectedly walks into our office asking for his vehicle. **** **** has not been contacted since Saturday, October 4th 2014, when he dropped of the vehicle. After that matter we filed the police report. After the police report was filed, **** **** asked if we had contacted our insurance. We told him no, and we will not be contacting them on the matter. **** was then enraged demanding us to give him all his money back from the vehicle (down payment and monthly payments) plus the contents in the vehicle. We denied that arrangement then **** threatened to take us to court. A few days after the report, the man who had posed as **** **** went back to Smog King. Smog King immediately contacted the lot. As he was past our lot he turned the corner which lead to the vehicle. We then reported the stolen vehicle found. The police stayed with the vehicle until **** **** retrieved it. It was brought back to the lot and **** demanded we keep the vehicle and pay him the money that he put into the vehicle plus all the contents in the vehicle including a money box with thousands of dollars in it. Again, we denied to do so, he again threatened us with court. On Tuesday October 28th 2014, Travis White with the Department of Consumer Affairs Bureau of Automotive Repair accused us of being a "Automotive Repair Dealer". Also stated tat **** **** would like to make an offer for the situation. The offer was for Autovision to pay him for the full amount of his vehicle plus $2000.00 for the "stress, pain and suffering". Again offer was denied.
I am rejecting this response because: