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BBB Accredited Business since

Tracy Nissan

Phone: (209) 820-6000 Fax: (209) 820-6050 View Additional Phone Numbers 3195 Naglee Rd, Tracy, CA 95304

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tracy Nissan meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Tracy Nissan include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Tracy Nissan
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 24, 1983 Business started: 06/11/1983 Business started locally: 06/11/1983 Business incorporated 01/09/1987 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Department of Motor Vehicles- Occupational Licensing (DMV)
8243 Demetre Ave, Sacramento CA 95828
Phone Number: (916) 229-3126
The number is 21770.

Type of Entity


Business Management
Robert Zamora, President Brian Omlin, general manager S. Zamora, Owner
Contact Information
Principal: Robert Zamora, President
Business Category

Auto Dealers - New Cars

Alternate Business Names
Country Nissan Country Nissan, Inc. Nissan Tracy
Industry Tips
Buying a Used Car at a Dealership

Additional Locations


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/9/2014 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: We purchased a new 2012 Nissan Quest SV in January 2013. The vehicle was delivered with one incorrect key fob and one correct key fob. The incorrect key fob was for a sedan model. We returned the incorrect fob to the Service department and requested that they provide us with the correct fob. After searching, it was determined that our key fob had been delivered incorrectly with another vehicle which had previously been sold. The Service department explained that they would take it up with Sales and Sales would get in touch with us to straighten out the issue. Over a year later and after several requests, the Sales Manager at the dealership had stated he would look into this and call me back. I never heard from him again. I called and left multiple messages and no returned phone calls from the Sales Manager or anyone else. I filed a complaint with Nissan USA and even they were unable to get any movement out of the dealership. They have failed to deliver a complete vehicle and refuse to provide the level of Customer Care one expects when making such a large purchase. This is our second Nissan, but rest assured that this will be our last after this experience. We have since relocated to New York and Nissan has explained that we need to try and pursue this through the local dealership. However, it is not that dealership's responsibility to correct the mistake Tracy Nissan made.

Desired Settlement: I would like to receive the second key fob, programmed for my vehicle, which should have been delivered when I purchased the vehicle brand new.

Business Response: As of April 1, 2014 an agreed settlement has been reached by our customer and Tracy Nissan. Thank you for the opportunity to resolve the issue. 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

3/3/2014 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: I brought a 2014 from tracy tracy ca. I was told I would receive a$500.00 rebate.when I called to ask about my rebate,i was told it went towards the loan.these people have lied to me and taken advantage of me in all stages of this deal.i had a loan for this car from capital one.thay told me they could get me a better deal if I went with Nissan.i was tould I would get a rebate.the rebate is assvertised on tv.

Desired Settlement: I would like the rebate I was promised.

Business Response: We received your letter for response regarding the complaint filed by Mr. ******** *******, ID #*******. The sales contract for the purchase of this vehicle  indicates all rebates available on this vehicle were applied. A $500 Customer Cash rebate, plus an additional $500 Captive Cash only available if financed through Nissan Finance (which this vehicle is). If the consumer would like further explanation I am more than happy to meet with him.

12/11/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: the salesman used a bait and switch.when we said we would complain.he said do what you got to do. on 10/28/2013.we purchased a car from Nissan of tracy.we were showed a car,we test drove the car,and said we wanted it.we bought up front we asked the saleman could we get the car in a different color.he said yes go inside and do the paperwork,i,ll go and get the car.we went inside did all the paperwork.when we came outside we had a defferent was an s not the car we brought up front sv.we tried to tell the salesman.this was not the car we wanted.he became and told us do what you got to do.

Desired Settlement: all we want is the car we thought we purchased.we bought a 2014.we,ll take a 2013.

Business Response: Initial Business Response
Tracy Nissan Sales Manager, ****** ********* contacted Mr. ******** ******* regarding the complaint and apologized for the misunderstanding during the vehicle purchase. After speaking with Mr. *******, our sales manager agreed to install the remote start system at no charge as a goodwill gesture by Tracy Nissan. Tracy Nissan

Final Consumer Response
On October 28h, 2013 we went test drove a car, my wife fell in love with the car. We wanted to purchase the but asked salesman did he have it in another color. The manager told him to find it and asked us to go inside to sign the paperwork. While signing the paperwork, we called our insurance agent. Insurance asked my wife for the price and model of car. We asked the agent what it was. We did not know. The manager said he did not know he would have to check with the salesman. Our insurance agent became angry waiting for our answer and said, let him tell me. The manager, and I said what is wrong the insurance agent he sounds angry. After signing the papers, we went outside to get the car. It was color what we wanted. When my wife got in the car, she noticed the car did not have lighted side mirrors, and the dashboard was different. The salesman ****, said the car we wanted was $4,OOO difference. This was a lie. He never said this. We told him we had $30,OOO from ******* **** He said you do not have to deal wan ******* **** He said he could get the car we test drove, for $30,OOO. When we got home my wife was very upset. She said this not the car we test drove. We contacted Tracy Nissan First with no solution. We then contacted the BBB and Tracy Nissan responded by calling me. ****** ******* at Nissan said he would talk to the boss and call back. He called back and said he could not take it back it was now a used car. He said, but be willing to install the remote auto system in the car as a courtesy. He did that and we appreciated it. What we are angry about is that the salesman and manager that night, they got together and lied and cheated us. And continue to lie and say it was the price. The color of our Infiniti and the color of the Altima are almost the same. If it was about the $4000 extra, then why do we have the color we wanted. We have the name and telephone number of the insurance agent. I am also sending a copy of ******* *** blank check, showing the $30,OOO limit. In closing, what angers us they ad like they are doing us a favor. They are not. They did to us what we said they did to us. This was fault for trusting this people. We should have not trusted them.

Final Business Response
TRACY NISSAN 3195 Naglee Rd Tracy, CA XXXXX RE: case ********** ******** ******* The complaint has been resolved with Mr. ******* in agreement between himself and with Tracy Nissan to install the Remote Start System. Mr. ******* had the Remote Auto Start installed on his new vehicle free of charge as a goodwill gesture on November 12, 2013.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Tracy Nissan
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)