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BBB Accredited Business since
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Tracy Mazda provides new and used car dealership services.
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A BBB Accredited Business since
BBB has determined that Tracy Mazda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Tracy Mazda include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Brett Allen, General Manager Mr. Frank Yray, General Sales Manager
Auto Dealers - New Cars Auto Dealers - Used Cars
Products & Services
This company offers the sale of used and new vehicles.
Industry TipsBuying a Used Car at a Dealership
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2680 Auto Plaza Way
Tracy, CA 95304 (877) 408-0432 (877) 412-7706 (877) 411-7682 (209) 820-7800 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (877) 408-0432(Phone)
- (877) 412-7706(Phone)
- (877) 411-7682(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a Mazda 6 on 2/14/14 at that time I also purchased the extended warranty with the understanding that it could be cancelled within 30 days and my loan would be credited for the warranty amount with no penalty. I called on 2/17/14 & left a message for ******* in the finance dept that I wanted to cancel the warranty. I received no response so I e-mailed our sales associate on 2/18/14 that we wanted to cancel the warranty. No response from Tracy Mazda. I called again on 2/19 & left a message for ******* in finance as well as e-mailing the dealership & the sales assoc. I finally received a voice message on 2/24 from ******* stating that the warranty would be cancelled. I have called my finance company several times since then but they have not recieved the notice of cancellation nor the refund check. I e-mailed our sales associate several times & never received a response however, my husband did receive an e-mail from our salses assoc that he has let the finance dept & the sales dept know that we wanted the warranty cancelled & we would be receiving a phone call from Lisa with confirmation. I did receive a voice mail from Lisa on 3/10/14 that the cancellation & check were going in the mail that night to my finance company. I called my finance company on 3/24/14 they have received nothing. I left a voice mail for Lisa at the dealership on 3/24 & as of 3/31/14 have had no response. I checked with my finance company again today 3/31/14 & they still have not recied a check or the cancellation.
Desired Settlement: I want the extended warranty cancelled and the refund check sent to my finance company overnight immediately. I want all cancellation information in writing for my records.
Business Response: The check was sent to the finance company as agreed.
Just an FYI if you would advise your customers that once they have cancelled the warranty it will take 6 weeks to process the refund then maybe you will not have any future complaints regarding this matter. No one ever advised us of a time frame so we had no idea that it would take that long or we would have never agreed to the warranty in the first place.
Customer Reviews Summary