If yes, click here to login.
BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Susanville Ford Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Susanville Ford Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Bureau of Automotive Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 244778.
Type of Entity
Business ManagementMr. Chad Netherny, Managing Partner/GM
Auto Dealers - New Cars
Alternate Business NamesSusanville Auto Center
Industry TipsBuying a Used Car at a Dealership
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
704-485 Richmond Rd E
Susanville, CA 96130 (530) 257-5092 Directions
PO Box 70
Susanville, CA 96130 (888) 375-7586
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (888) 375-7586(Phone)
Additional Email Addresses
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Our 2006 Ford Mustang overheated 35 miles out of Susanville CA. We had it towed to the Susanville Ford Service Center on Saturday July 11th. We were heading back home to Washington when this happened. The service dept. was closed but said they would check it out on the following Monday. They took us into town to stay at a local motel. For two weeks we have been stuck here due to so called different problems with the car. They would tell us it would be ready by this day and that day but it never happened. It was they needed this part or tool even ordering online. We are over $7000 in car repairs, $1500 in motel bills and $1000 in eating out food bills. They wouldn't even provide us with a loaner so we've relied on the local bus to get around or walking. We feel we've been duped. Since when does it take 14 days (10 business) days to fix an American made car? We got a load of excuses every time we called. It was supposed to be ready today but when we called we were told Monday. We finally had enough, called and spoke with the manager. He called back and said he'd get more techs working on it today and probably have it ready tonight. He made the comment to my husband he didn't realize we were from out of town. Why should that matter? The manager said he wasn't aware of the situation. In our opinion he should have known about our situation and worked on getting us out of here. We fill they should cut our bill in half to cover all our expenses. If it isn't ready tonight, I will have to fly home out of Reno which is added expenses.
Desired Settlement: We are into this trip over $9000. It's been a hardship for my 69 year old husband and myself. We would like to see them knock the auto repair bill down enough to cover our additional expenses incurred. Thank YouSincerely ******* * **** ********
Business Response: This matter has already been resolved with the customer. Resolved on 7-26-15. Thank you
Read Complaint Details
Complaint: I purchased a used 2002 Subaru Legacy with 81,000 original miles from Susanville Ford roughly 3 months ago. The mechanical report (at time of purchase) stated that all parts were up to date and in working order. After doing some other maintenance, I discovered that the timing belt was due for replacement at 70,000 miles. The vehicle was sold to me with 81,000 miles on it and the dealer did not inform me that this part was past replacement by 11,000 miles. I find this to be negligent and unprofessional due to the fact that the mechanical report was false and misleading. Had I known that this part was overdue for replacment I could have negotiated a new price on the vehicle or gone with another vehicle option. I have attached documentation that may not be in my favor. However, I still feel that I was taken advantage of on this vehicle sale. Therefore, I expect Susanville Ford to correct this matter by replacing the timing belt at no cost to me.
Desired Settlement: I would like Susanville Ford to replace the timing belt for negligent lack of reporting to me (the customer). Failure on Susanville Ford's part to do so will result in negative feedback to appropriate social media, review orientated online sites, as well as negative word of mouth feedback to Susanville's small town community. Thank you for reviewing this matter.
My name is ***** ******. I filed a claim (#310535116) on. This claim has been resolved and no further action is required. Susanville Ford has agreed to my conditions and I am no longer persuing this claim. Thank you.
Customer Reviews Summary