BBB Business Review

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Phil Waterfords Manteca Ford

Additional Locations

Phone: (209) 239-3561 Fax: (209) 239-0939 View Additional Phone Numbers 555 N Main St, Manteca, CA 95336 View Additional Email Addresses http://www.mantecaford.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Phil Waterfords Manteca Ford include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 4

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning sale promotion offers. We wrote the business on June 2, 2014 and June 9, 2014 , requesting the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any. As of today, we have not received a reply to our correspondence.

Complainants allege that they receive flyers indicating they won a prize but when they go to Phil Waterfords Manteca Ford to pick up the prize, they do not receive one. According to complainants, they experience high pressure sales tactics from the car salesman, even though they are not actually interested in buying a car. 

The company generally has not responded to complaints.





Customer Reviews Summary Read customer reviews

0 Customer Reviews on Phil Waterfords Manteca Ford
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 14, 1997 Business started: 10/17/1995 in CA Business incorporated 09/18/1995 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Department of Motor Vehicles- Occupational Licensing (DMV)
8243 Demetre Ave, Sacramento CA 95828
https://dmv.ca.gov/wasapp/olinq2/
Phone Number: (916) 229-3126
LODInfoReq@dmv.ca.gov
The number is 17521.

Type of Entity

Corporation

Business Management
Mr. Phil Waterford, President/Owner Valerie Wallace, Office Manager
Contact Information
Principal: Mr. Phil Waterford, President/Owner
Business Category

Auto Dealers - New Cars

Products & Services

Phil Waterfords Manteca Ford offers the following product(s): Company offers car sales.

Alternate Business Names
Manteca Ford Manteca Ford-Mercury, Inc. Phil Waterford Manteca Ford and Exotic Highline
Industry Tips
Buying a Used Car at a Dealership
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.