Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mazda of Stockton meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Mazda of Stockton include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mazda of Stockton
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 08, 2002 Business started: 06/11/1983 Business started locally: 06/11/1983 Business incorporated 03/25/2003 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Department of Motor Vehicles- Occupational Licensing (DMV)
8243 Demetre Ave, Sacramento CA 95828
https://dmv.ca.gov/wasapp/olinq2/
Phone Number: (916) 229-3126
LODInfoReq@dmv.ca.gov
The number is 59729.

Type of Entity

Corporation

Business Management
Mr. Jason Kim, General Manager Mr. Mike Braner, General Manager
Contact Information
Customer Contact: Mr. Mike Braner, General Manager
Principal: Mr. Jason Kim, General Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service

Alternate Business Names
Hammer Lane Volkswagen, Inc.
Additional Information

Mazda of Stockton specializes in new & used vehicle sales and service.

Industry Tips
Auto Repair - Road Signs of Good Business Buying a Used Car at a Dealership

Additional Locations

  • 3158 Auto Center Circle Suite C

    Stockton, CA 95212 (209) 242-0400

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/1/2016 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: This dealership sold be a phony full service maintence contract for $930.00. Do not go there!!!!

Desired Settlement: Full refund!!!

Business Response:

I wanted to respond to the complaint #11635284 from our mutual customer.

Yes we are in the Process of cancelling the Maintence Contract which has been a issue with the Company who administrates it.

The Customer had used the Maintence Contact Twice since he Purchased it so the Company will be Prorating any refund.

I followed up with my Business office who handles these matters and confirmed they sent all documents in for cancelations.

 

 

 

Best,

**** ******
General Manager

Business Response:

The Amount of the refund was Prorated by Mazda was $242.96. The way they come up with the Pro Rated amount is How long he has had the Maintenance contract and how many times he has used it.

They said he used it twice for a total of $168.00. The Refund was sent out Friday 8/26/16 to ** ****** Chase!!!

 

 

Consumer Response:

I am rejecting this response because:   I paid $934 for this thing.   If you subtract $168 from $934 the balance due me is $766!   That's what I am looking for!   Do the right thing!!!!!

 

  **** **********


5/9/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: Bought car from mazda 2/9/14 paint started pealing off car took back to may 2nd 2014 was told to take into dodge for warranty repair. Dodge denied saying there factory does not peal. Have bring to mazda have car fax no accident I don't know what to do need help

Desired Settlement: Just paint the car under warranty or mazda pay for it.

Business Response: Our Sales Manager Mike spoke to ********* **** this morning regarding the paint on the rear bumper of the vehicle.  

 
We have agreed to repaint the rear bumper for ********* ****.
 
 
***** ***
General Manager
Mazda of Stockton


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Mazda of Stockton
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)