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          Elk Grove Toyota-Scion has 1 locations, listed below.

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            Business ProfileforElk Grove Toyota-Scion

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.13/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            11 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/1/1985

            Years in Business: 53

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Elk Grove Toyota offers new and used auto sales and service. 

            Products & Services

            Elk Grove Toyota-Scion is a new & used car dealership, auto & service repair.

            Business Details

            BBB File Opened:
            12/22/1989
            Years in Business:
            53
            Business Started:
            1/1/1971
            Business Incorporated:
            8/14/1970
            Accredited Since:
            6/1/1985
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 04793 for this business, issued by CA Department of Motor Vehicles- Occupational Licensing (DMV)

            These agencies may include:

            CA Department of Motor Vehicles- Occupational Licensing (DMV)

            8243 Demetre Ave

            Sacramento CA 95828

            (916) 229-3126

            https://dmv.ca.gov/wasapp/olinq2/

            BBB records show a license number of 232674 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 3/31/2024.

            These agencies may include:

            CA Bureau of Automotive Repair- BAR

            10949 North Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.bar.ca.gov/

            Type of Entity:
            Corporation
            Alternate Business Name
            • Snider Motors, Inc.
            Business Management
            • Mr. Blake Snider, President
            • Mr. Jordan Kuykendall, Assistant General Manager
            • Ms. Jeannette Blair, Customer Service Specialist
            Contact Information

            Principal

            • Mr. Blake Snider, President
            • Mr. Jordan Kuykendall, Assistant General Manager

            Customer Contact

            • Ms. Jeannette Blair, Customer Service Specialist
            Additional Contact Information

            Fax Numbers

            • (916) 405-8021
              Other Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/28/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Dear,On 2/27/23 I had my Car towed to the Elk Grove ****** certified collision with Initial estimate from *********************** for repair of $2044.21, it was a long process , it took over a month to fix the car which they gave it back to me on 3/30/23 after I made a payment of $1374.10 which is a payment that I made over the phone. Later I learned that the Total Cost was $6704.76 (Was emailed to me from Insurance company)The following are My complaints:1- The car was repaired using Used parts " as documented on Body shop repair order" when I was under the impression that when I take my car to a certified dealer body shop, a brand new original parts would be used " Not disclosed till repair was done".2- I made a payment of $1374.10 on 3/30/23 and I have asked on that date for a statement or explanation of payment to be emailed or received but never received one. which would be a reasonable customer right.3. Body shop has emailed me and called demanding that I have to make a payment of $2044.21 on 10/07/23 threatening otherwise they will take me to small claim court, I emailed back asking for a statement and explanation of repair and amount due but received none, in fact I have received certified mail with a threatening letter. I called and the person I spoke with ********************* General manager was demanding payment without explanation, I tried to explain to him that I don't mind paying but I need to understand, unfortunately was not receptive.4. Most and above most important : Body shop has been calling my wife several time who has been suffering of a medical condition, caused aggregation, created a problem and has breached my privacy.For the above reason, I am pleading to BBB to protect the customer from such Business behavior and to protect Customer.Much Appreciated. ************************, MD, FACC Interventional Cardiologist.Assistant professor of medicine, *********.
            Read More

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Keana B

            1 star

            03/02/2024

            I brought my vehicle in on 02/23/2024 at 8:40 due to the left passenger door not being able to open from both the inside and out and the speaker on the driver's side was blown out. My service advisor, *********************, had originally quoted me $380 for both fixes and I had chose to wait in the lobby as my vehicle was in service. After two and a half hours of waiting, I had to talk to several people within the building to see get an update of my vehicle and the progress that has been made, ******* had told me that they disassemble the door and that the latch was broken, due to them ripping the door open, it would not stay closed and the cost of fixing it would be $945. Almost a $600 increase! I changed my mind and went to see the status of the door myself and they had to duct tape it shut to prevent it from opening and told them that the number they had given me was out of my budget and wanted to see if it was possible to return my vehicle to it's original condition when I had brought it in, in which they said that they could try their best, but there was a possibility of it opening while the vehicle is in motion even though my original issue was that the door could NOT open. They refused to take accountability for breaking the latch of the door and told me that the $380 I had been originally quoted for was a diagnosis fee which I was not told prior to them taking my car for service. Now my vehicle is in the same condition, but with a possibility that the door may fly open in the near future and $380 short.

            Elk Grove Toyota-Scion Response

            03/04/2024

            Hello *****,
            I apologize for any miscommunication. I spoke with our Service Director about your concerns. The $380 is for the diagnosis of the door. When they did the diagnosis of the door not opening they found that the latch assembly was the issue. Once the diagnosis is done there are parts and labor for the actual repair and I apologize if that was not made clear. Once we notified you of the diagnosis and repairs, you declined the repairs. Again I apologize for any miscommunication. We hope you give us another chance to earn your business.

            Sincerely,
            *****************************

            Customer Relations Manager 

            Local BBB

            BBB of Northeast California

            BBB Reports On

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