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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that American Chevrolet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for American Chevrolet include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Bureau of Automotive Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 154554.
Type of Entity
Business ManagementMr. David Halvorson, President Mr. John Haley, Service Manager Mr. James Halvorson, Vice President
Auto Dealers - New Cars
Industry TipsBuying a Used Car at a Dealership
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
4742 Mchenry Ave
Modesto, CA 95356 (877) 813-4483 (866) 650-2151 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (877) 813-4483(Phone)
- (866) 650-2151(Phone)
- (209) 575-2564 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I was having problems with overheating, oil leak & my car slowing down and me having to park it for a few minutes to cool down. I called the service department to schedule my car to adress the problems I was having. I scheduled an oil change to. I dropped car off, got a call from Tech and he said that the over heating was from wires melted & my fans were not working. Once this was fixed he would check the oil leak & the why the car was slowing down. My car was at the shop about a week & the shop rented me a car from Enterprise. I got a call the follwing Friday saying car was good and the oil leak was fixed and they had my car checked out and there was nothing wrong with my car or transmission that they can see.The tech also said that my car was test driven 20+ miles and ran great. I was happy to hear that went to pick my car up after paying around 1,100 and dropped off rent a car. On my way to pick my child up from school and my car started overheating & slowed down and wouldnt move. I called shop & they said bring it back. Took back and they kept car from Friday to Wednesday. Tech called & said i have not so great news It is your Transmission. I was shocked to hear that because first they said my Transmission was good and now it's not and the overheating they couldn't see. went to pick car up had Transmiision replaced at another shop car was there for almost a month. Finally go get it & my car left me stranded overheated & froze up on me. i eneded up taking it back to transmission shop and the mechanic couldnt figure it out. Took it to a mechanic that I know and he found that it was my brake master cylinder and it was probably not my Transmission. Im very upset about this because I have spent about 5,000 on this car for work that wasnt even needed. My car still overheated & we bought a Thermostat changed it and the overheated stopped so was the wiring and fans a issue. It was a inconvience not havig a car, getting rides to work and using the bus for kids to get to & from school.
Desired Settlement: I would like at least half of what I have paid into this car. They failed to find the actual problem and even when I got my car back it was still doing the same from when I put the car in the shop the first time with them. I went to them beacuse they have worked on my car before with no problems but however this time I just was not satisfied. The problem was not fixed.
I apologize you never received a response from us, but after researching, I found that we refunded Ms. ****** the entire repair on RO# ****** in the amount of $1123.43, Check# ***** on 12/15/15, so I believe we resolved the issue with her. If you need any further assistance, please don't hesitate to contact me.
Problems with Product/Service
Read Complaint Details
Complaint: Didn't properly diagnose car issue, tried to get me to pay for things that were not needed, treated unfairly because I am a girl Our car was towed in due to check engine light flashing and stalling out. Did a night drop off on 10/30/2013. On 10/31/2013 my wife ***** was told she would have a diagnosis by 2 and didnt, didnt get one until 4:30. She was given a laundry list of things wrong with the car including the intake mainfold seal, mamf sensor, cat converter plugged and both sai air valves in operable and that they didnt know if the o2 sensors were bad. She called her brother who is a master level drive-ability tech for Chevrolet in ohio and gave him what she was told about the repairs needed. He told me it was not possible. He then called teh service writer ***** at American chevy and got all the codes pulled from the car and was given an estimate of how much it would cost to fix everything. He then called back to ***** and ***** changed his story on what was wrong. He then talked to the Service Manager **** and **** told him they are used to working on prestine cars and that this one has a lot of issues. The intake manifold leak needs to be fixed and then the other codes will go away. The leak is triggering the codes incorrectly. Ultimately they were rude to my wife and told us our car was not good enough and had too many issues. They then continued to charge us for the diagnosis which was incorrect. My wife had to pay the $165 which for teh way we were treated and the horrible diagnosis work that was done is not okay. The service manager **** told her brother that "we have to do what we have to do". That is not okay!
Desired Settlement: I would like our 165$ back ASAP!
Initial Business Response
Customer Reviews Summary