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BBB Accredited Business since
Phone: (530) 755-0780 Fax: (856) 288-0710 2239 California St, Sutter, CA 95982
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A BBB Accredited Business since
BBB has determined that Sutter City Auto Body meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Sutter City Auto Body include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Bureau of Automotive Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 223529.
Type of Entity
Business ManagementMr. Bruce Smith, Owner Ms. Sarah Smith, Office Manager
Auto Body Repair & Painting Auto Diagnostic Service Auto Repair - Suspension Auto Repair - Tune-Up Brake Service
Industry TipsAuto Repair - Road Signs of Good Business
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2239 California St
Sutter, CA 95982 (530) 755-0780 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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BBB Reporting Policy
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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On 10/19/2010 my vehicle was rear ended by a vehicle going at a high rare of speed causing significant damage to the rear end of my vehicle. I chose to have my vehicle towed to Sutter City Auto Body to be repaired. On outward inspection the vehicle seamed to be repaired; however on 9/ 24/14 I was again hit in the same location of the said vehicle and after being inspected by a different body shop the management showed me the repair job done by Sutter City. Now my vehicle has severe rust where the vehicle was supposed to have been repaired. The impact ripples in the frame are still there and damaged from the impact is still evident after the trunk interior was all remove for further inspection by the current body shop. The current body shop states that my vehicle is not safe to drive.
Desired Settlement: I want Sutter City Auto Body to reimburse the current body shop for repairs to my vehicle so as to maintain safety of me as said driver. The "band-aid" that was put on the damage to my vehicle they need to pay to have removed, the rust needs to be removed and the vehicle repaired correctly, all repairs being paid for by Sutter City auto Body. Pictures can be provided by the current body shop as evidence.
Consumer Response: I am rejecting this response because: I have contact the bureau of automotive repairs and they have inspected the vehicle as well and their findings do not coincide with the Sutter City Auto Body. They have documented evidence of substandard work.
Business Response: Thank you for the notification. We should have been given the opportunity to attend to the problem.
Customer Reviews Summary