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BBB Accredited Business since
Phone: (209) 922-3470 1538 Nellis St Ste C, Stockton, CA 95205
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A BBB Accredited Business since
BBB has determined that Excelente Collision Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Excelente Collision Center include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
CA Bureau of Automotive Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 276917.
Type of Entity
Business ManagementMr. Raul Ramirez, Owner Mr. Jamie Ramirez, Owner
Auto Body Repair & Painting Auto Repair & Service
Products & Services
Excelente Collision Center offers the following product(s): Company offers automotive repair services.
Alternate Business NamesExcelente Auto Body & Frame Inc.
Products & Services
This company offers auto body and auto repair services.
Industry TipsAuto Repair - Road Signs of Good Business
1538 Nellis St Ste C
Stockton, CA 95205 (209) 922-3470 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I had gotten my car fixed from these guys last year. Before I even decided use this repair shop I had asked for warranty and was told I would be okay however after receiving my car I realized that the repairs weren't done the best possible way. I noticed he they did not properly do the job which led to me having to repair it soon. Before my yearly mark was up for the warranty I had gone back to this body shop and informed them of how the paint was cracking. In turn he says that he had warned me about this issue but it doesn't make sense for me to pay so much for a repair knowing it won't even last a year. My paint is cracking and so is the bond underneath it. The tailgate which I had paid to get fixed was not even properly fixed. This shop had good ratings which is why I went. But they can be unprofessional because in turn they blame the customers for their faults. Had he fixed the issues he charged me for properly it would've been a different story. He then decides to offer me a deal to fix it again. There was no way I was going to cough up another 1500 dollars for labor.
Desired Settlement: Maybe fix the problem but would I trust them? Maybe not because since I have complained they might retaliate. It has been a few months over the warranty mark that I was told and had I known about BBB the complaint would've been filed earlier.
TO WHOM IT MAY CONCERN