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Phone: (530) 333-9070 Fax: (530) 333-4420 View Additional Phone Numbers 4220 Meadowbrook Rd, Garden Valley, CA 95633
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Bartels Appliance include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
The number is 43983.
Type of Entity
Business ManagementMr. Brett Bartels, Owner
Appliances - Major - Dealers
Alternate Business NamesBartels Appliance Repair Bartels Appliance Service
THIS LOCATION IS NOT BBB ACCREDITED
4220 Meadowbrook Rd
Garden Valley, CA 95633 (530) 333-9070 (916) 674-2775 Directions
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Additional Phone Numbers
- (916) 674-2775(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: My home warranty company sent out Bartel's Appliance company to fix a broken burner in my two-year old cook top in our vacation home. The Bartel technician lifted the cook top up by himself to diagnose the problem. He then came back another day to fix the burner. He asked me to lift the cooktop with him as it really is a two person job, so I did so. However, after fixing the burner, he put the stovetop back without my assistance. I left later that day to return to my primary residence and when I returned a month later noticed a large stress crack in the glass cook top. I notified Bartels but they refused to take responsibility. My home warranty company submitted a claim to Bartels' insurance company, but the insurance company said Bartel's coverage does not extend to damage done by Bartels while on the job (!). So that means Bartel's Appliance is responsible. Bartels has since refused to take responsibility. The owner has told the warranty company, the state licensing board, and my husband that if we want them to replace the glass cook top, we need to take them small claims court. Consumers need to beware of how this company responds to damage they cause while in your home.
Desired Settlement: Replace the cooktop that they cracked.
Tell us why here...This cooktop had no damage when I was done fixing it and the customer signed the work order confirming that. Three months later she called and said her cooktop was cracked. I'm sure she dropped something on it, and acting like a windshield a day or so later after it was heated it cracked. I'm not paying for something I didn't do, and I will not be bullied into it.
Consumer Response: I am rejecting this response because: This is inaccurate. We did not drop anything on the cooktop as we were not in the home. The delay in reporting this was because this is a VACATION home and we were not in the home; I left immediately after Bartel's repaired the burner for my primary residence 8 hours away. I extended my stay so that I could get the burner fixed! Bartels keeps making this same point that I waited to report this problem but that is the nature of having a vacation home!!! Even the warranty company does not buy Bartel's argument, which is why First American Home Warranty that sent Bartels out to fix the burner filed a claim on my behalf with Bartel's insurance company. The warranty company does not file fraudulant claims! I have had other appliance repair people out for other matters, and they have looked at the crack in the glass cooktop and said it is definitely a stress crack. They have also said that this is very unprofessional on the part of Bartels. I contacted the manufacturer of the cooktop and they said that the cook top MUST be lifted by by two people to avoid stress cracks. They asked me to send a photo of the crack, which I did. They said it looks like a stress crack. As other service workers who observed the stove have said, the damage would have looked different if something were dropped on it, versus a stress crack. Frankly, if I dropped something on the stove myself, I would have repaired it myself because that would have been easier than filing complaints for the past year and a half. I don't need money; I have plenty. This is not about a money. I am a former consumer advocate so I take this sort of thing VERY seriously. The reason I am only now getting to the BBB is because it took Bartel's insurance company many months to get First American Warranty to submit the claim to Bartel's insurance company and for Hartford Insurance to respond in writing that Bartels is not insured for damage they cause while on the job. An attorney friend in town wants me to hire him to represent me but he would sue for legal fees and damages (e.g., time I've spent trying to get this resolved). But I don't want overkill here; I just want Bartels to be a responsible company to ALL consumers and to do the right thing. And according to reviews on Yelp, I'm not alone in having problems with this company.
Tell us why here...This story has changed and developed over time. How could I cause a stress crack. I put it back exactly how I found it. I didn't change the installation.
I am rejecting this response because: Actually, there has been absolutely no change in the details I have reported (see complaint attached which was lodged in Feb. with the State of California licensing board, and remains a permanent record with that agency). The reason the glass stove top cracked was that it was lifted by one person. I thought that was obvious. Bartel keeps arguing points that were long ago discounted by First American Warranty Company.