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BBB Accredited Business since
Phone: (916) 965-3386 8946 Madison Ave, Fair Oaks, CA 95628
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Our goal is to provide an affordable residential detox for adults who are suffering with the disease of addiction. By accepting only 6 clients this allows each client to receive more attention and counseling. We detox adults from; alcohol, oxy, benzodiazepines, vicodin, heroin, methamphetamine, and many other substances. We work with several doctors where a client will be evaluated and prescribed medications to assist in their detox, these medications are tapered and upon exit, all clients are drug free.
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A BBB Accredited Business since
BBB has determined that Clean And Sober Detox meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Clean And Sober Detox include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMrs. Bunny Lindsay, Executive Director
Alcoholism Info & Treatment Centers Drug Abuse & Addiction - Info & Treatment Rehabilitation Services
Products & Services
Clean And Sober Detox sells the following brand(s): Recovery from an addiction
Clean And Sober Detox offers the following product(s): A new life without addiction, A New Life Without Addiction, A New Life Without the ties of Addiction to a Substance, Medication or Alcohol
Hours of Operation
|M||:||6:00 AM - 6:00 AM|
|T||:||6:00 AM - 6:00 AM|
|W||:||6:00 AM - 6:00 AM|
|Th||:||6:00 AM - 6:00 AM|
|F||:||6:00 AM - 6:00 AM|
|S||:||6:00 AM - 6:00 AM|
|Su||:||6:00 AM - 6:00 AM|
Method(s) of PaymentWe accept VISA, MasterCard, money order and cash.
Refund and Exchange PolicyIt is essential we speak with the person who is in need of our services. We explain our program and get a commitment from them. Money paid will not be refunded.
Service AreaUnited States
Alternate Business NamesClean & Sober Detox Clean & Sober Detox, a California Nonprofit Corp.
24 hours a day including holidays
Products & Services
We detox clients from: alcohol, oxy, benzo, vicodin, heroin, methadone and methamphetamine. We work with several doctors where a client will be evaluated and prescribed medications to assist in the detox process.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
8946 Madison Ave
Fair Oaks, CA 95628 (916) 965-3386 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: My son was wrongfully terminated from this facility. The reasons he was told to leave were absurd. He was required to sign paperwork regarding rules while being under the influence of medications to help with substance withdrawals. I was the "payee" and present during the intake at the facility. I was never informed about any paperwork that he would need to sign even though I specifically asked the intake person directly if there was anything else that we needed to go over. The rules were very confining and had I been made aware while at the facility I do not believe I would have agreed to use this facility. I disputed the charges to my credit card company. Clean & Sober Detox was required to submit paperwork showing I agreed to this being a no refund policy. Clean & Sober Detox submitted an altered document to my credit card company. My signature "payee" was needed at the bottom of the "Billing Form". I never signed the form because I was never presented with the form. However when they submitted the form to the credit card company the bottom of the form showing that my signature was needed was removed. They also added 2 arrows on the side of the form pointing to "money paid will not be refunded and also "client agrees to "section. I have the original form and can prove this form was altered when provided to my credit card company to have the charges re-applied to my card and it worked. My son was physically shoved by an employee of Clean & Sober Detox. I was actually on the phone with my son when this employee disconnected the phone call. I have screen shots of dates and times that I called the facility speaking with **** ********* and at no time did he say there was a problem. Their actions have caused so much stress during an already stressful time. The fact they have chosen to be dishonest when trying to receive payment that is not due them clearly shows their integrity or lack of. I have also reported this situation to the Dept. of Health Care Licensing and Certification Branch.
Desired Settlement: I have sent a certified letter to Clean & Sober Detox advising them to reverse the charges. I have also spoken to ***** ******* the Executive Director with regards to the altered "Billing Form" document submitted to my credit card company. I let her know that I would pursue this further. I will not agree to pay for services her company clearly did not provide and had to alter a document to be able to receive payment.
Better Business Bureau
RE; ******* *******
To who it may concern;
We made attempts to come to a resolution Program Director **** ********* phoned Ms. ******* (on July 7, 2015 at 12:55pm and July 8, 2015 at 1:10pm) and left a messages on her machine. She returned our call on the July 8th at 1:40pm unfortunately only to say that she already contacted her credit card company for a dispute, without any attempt for a resolution from us. She then sent us a certified letter dated August 12, 2015. I was on vacation and phoned Ms. ******* on August 28, 2015 and stated that I needed to review the file and would call back on the 29. A few hours later I received an email from the Better Business Bureau, (without waiting to hear the other side of what really happened). And she gave to you a copy of a complaint to the State, again it appears Ms. ******* is not looking for a resolution from us, only to smear our name. We stand by our policy of no refunds. It should be noted that her son is our client and the contract is between him and Clean & Sober Detox. He is 30 years old, of legal age and fully capable to sign a contract. The credit company requires their number be placed on every page and they be numbered. Their protocol was followed nothing malicious was done. The arrows were placed there after for the purpose of pointing out to the credit card company.
Below is a summation of a letter we sent to Ms. ******* in response to her letter sent to us (her son was the client); I hope this letter will clear up your questions and concerns. Program Director **** ********* conducted an over the phone screening with Son on June 20, 2015, at this time he advised son about our program and our no refund policy. When you called with your credit card to reserve the bed you were informed of; our program, our no refund policy andthere would be a charge of $200 if son did not show. You agreed and gave us your credit card information to hold the bed. We understand these are emotional times for the client and their families therefore we repeat ourselves a lot.
On July 2, 2015 at you brought son to our facility; who had two days of sobriety. While sitting in our meeting room Counselor ** ******** also reminded both of you of our no refund policy; and you signed the credit card authorization receipt which clearly states no refunds. In order to maintain our clients confidentiality the entire intake packet, other than the billing form is completed with staff and client only. You not signing the Billing Form was simply an oversight by staff, not a requirement for you to sign. There was nothing malicious or deceitful about this process. The rest of the intake was conducted in the office, never in a clients’ bedroom. Staff reviewed the rules with son, after the intake, prior to him leaving the office. During his intake Son did consume his first round of detox medications, which take approximately half hour to an hour to start working. Son had two days clean and was of sound mind while signing the intake paperwork.
Sometimes for our clients (and family) it can be tempting to see rules as restrictive or punishing, but like any of the new tools our clients are learning in 12 Step Programs, when we make a point to work with it and not against it, we benefit in personal growth. Our rules are no more restrictive than any other detox or treatment facility that son has been to. If we were trying to hide something in our documents we would not have given them back to Son after he threw them at staff.
We provided a service; supervised care 24 hours a day, monitored his blood pressure, and he participated in 9 hours of counseling, educational videos, groups and 12 Step meetings while with us.Because our clients are detoxing they usually snack throughout the day and night; which is allowed. Staff does cook dinner and tries to get everyone to eat together. And yes sometimes clients cook because it gives them something to do. We do not have any sober living homes, again you are thinking of another organization. All of our clients come here on their own free will. We do not have any court ordered clients.
There are two signs in the living room that state; no feet on the couch, no laying on the couch, no food in the living room. Per our normal procedure the Rules & Expectations were reviewed again with son on July 3, 2015 at 6:27am. Each client is given their own copy of the rules upon intake. Clients are allowed to get up during the night to smoke and eat snacks, we do not allow them to cook meals because other clients are sleeping. The times listed here where Son ate are in addition the regular meal times (he ate on every shift). On Son ate breakfast.
Listed here are some of the times son was talked to and warned about breaking the rules. On July 04, 2015 at 12:02am; staff requested he remove his feet from on top of the smoking table he complied. At Son was laying on the couch, Son said he was not feeling well and staff suggested three different things to help; he declined everything with an attitude. At son ate a snack then went back to bed. At staff had a conversation regarding rules and encouraged Son to focus on his recovery, at son got up from bed and laid on living room floor, staff advised he could not sleep on floor (in his room would have been ok) son became combative and was looking for loop holes in the rules. At this time he was told he would be terminated if he continued to break the rules and have a negative attitude towards staff. During one of the conversations with son he advised staff he was a fighter.
On July 5, 2015; staff requested he remove his feet from on top of the smoking table son then started to argue with staff and said he felt like he was in prison. Son asked for a few minutes to calm down, staff said ok, and he went to bed. Son came into the office at about and apologized for his earlier behavior. Staff suggested an Epson salt bath, which he did and later said it helped. Later son said he was upset he cannot watch TV whenever he wants; this rule is in place because other clients are sleeping. At he got up and ate snacks. At ; son was lying on the couch, he was given the last warning he would be terminated if he continued to break the rules. Staff mentioned to son that out of respect to his mother, who paid for him to be here, that he should at least try to follow the rules.
We had wished for a better outcome for son thus the reason why we gave him so many opportunities. It did appear that son changed his mind about wanting to be in detox and was now trying to be terminated by staff. There would be no other explanation for his behavior, after numerous reminders of the rules, given a final warning, and fifteen minutes later at son went back into the living room, in front of staff kicked off his flip flops and laid on the couch; knowing that he would be terminated. At that time staff had no other choice but to inform son that he was terminated. Son became hostile, cursing and threatening staff. While son was packing his belongings he called staff an asshole. Back in the office staff requested son call someone for a ride, while on the phone with mom he became aggressive towards staff by telling you that he was about to go to jail over a staff person. Son refused to sign for his personal property after staff gave it to him. At he grabbed his exit file and threw it at staff, verbally trying to get staff into a physical altercation. Staff told son he needed to leave the property and staff called 911, son did leave and we canceled the police. At no point did staff lay hands on son.
Normally we would allow son to sit on the bench in front of our facility to wait for a ride but due to his threatening behavior this could not be allowed (for the safety of the staff). We did not hang up the phone while son was speaking to mom, or while he was speaking to any other person.
***** ******** **** * ** **
I am rejecting this response because:
Customer Reviews Summary