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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Honeys Air Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Honeys Air Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||32|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00942829.
Type of Entity
Business ManagementMs. Jacque Santos, Officer Mr. Raymond Broman, President
Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Solar Energy System Design & Installation Air Conditioning Contractors & Systems Plumbing - Renovation & Repair Heating & Air Conditioning
Products & Services
Honeys Heating and Air Conditioning provides residential and light commercial air conditioning, heating, and solar installation, maintenance, and repair.
Industry TipsDrain Your Pipes Not Your Wallet - Hire a Legitimate Plumber Hiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
5536 Pirrone Rd
Salida, CA 95368 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (209) 284-4853(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I had a new heating/air system installed a couple of years ago by Honey's. Last fall, I discovered that the ducting under the house was not properly insulated or sealed. I am quite certain that no staff member of Honey's crawled under the house to inspect the ducting--which I would think to be an essential element in insuring an effective air flow. Technicians from Honey's responded to my inquiry as to the condition of the ducting, crawling under the house and confirming that insulation was missing. It took many phone calls on my part to finally receive an estimate as to the cost of replacing the insulation. In the interim of waiting to hear from Honey's, I inquired of another contractor, and I was told that the sealing should have been done at the time of the install. As no one at Honey's could confirm or deny any information about what should have been done at the time of installation, and as I wanted an efficient system, I requested that Honey's perform the work, and I paid for it. I have writen letters to the owner of the company inquiring as to what the industry standard/procedure is at the time of installation of a new system as far as duct inspection and repair are concerned. Subsequent requests for information have been met with no reply. The efficieny of the new system has always been poor--which I have reported to all the technicians who have come to the house to perform routine maintenance (I have a service maintenance contract with Honey's). I have usually received prompt and courteous service from Honey's, so I don't understand this current lack of communication.
Desired Settlement: I would appreciate an explanation/information as to whether or not it is standard to install a new HVAC system without inspecting the condition of the ducting. If an inspection should have been performed and repairs done at the time of installation, I feel that I should be reimbursed for the cost incurred.
Honeys Air installed a furnace and air conditioner for Mr. **** 12/03/2010. One of the code requirements of the installation is to seal and test the ductwork. The testing portion is required to be by a third party. Per code requirements, testing must be under 15% leakage. Our report from the duct tester shows the system tested at 9.8125% leakage which is well under the maximum. The system also passed a city inspection 12/10/2010.
The ductwork is under the home and Mr. **** says he has had other people under the house. Crawling around the ductwork will damage the insulation. We did the repairs he requested 01/08/2014. This is a little over 3 years since the installation. The repairs we did to the ductwork were at cost to help ease Mr. ****’s inconvenience.
We would be happy to provide another copy of the duct test report. I apologize if Mr. **** does not feel he received prompt service. We strive to make all of our customers feel important and will make sure that is better in all future contact.
Unfortunately, the business did not reply in a timely manner to my inquiry, and with the appropriate information, to avoid a misunderstanding. I understand the 3rd party inspection, but no one physically examined the ductwork at the time of installation.
Customer Reviews Summary