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Phone: (209) 369-3671 Fax: (209) 368-9026 PO Box 259, Lodi, CA 95241
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Henderson Brothers Company specializes in comprehensive heating and air services as well as plumbing services for residential, commercial, and industrial customers.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Henderson Brothers Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00007319.
Type of Entity
Business ManagementMr. James McConnell, President Mr. Steve Garrison, Vice President Ms. Mary Ellen McConnell, Sec./Treasurer
Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Contractors - Sheet Metal Plumbing Fixtures, Parts, Supplies - Retail Air Conditioning Repair Air Conditioning Contractors & Systems Plumbers Plumbing - Contractor Plumbing Drains & Sewer Cleaning Heating & Air Conditioning
Industry TipsDrain Your Pipes Not Your Wallet - Hire a Legitimate Plumber Hiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
THIS LOCATION IS NOT BBB ACCREDITED
217 S Sacramento St
Lodi, CA 95240 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 259
Lodi, CA 95241 (209) 369-3671
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: On May 16, 2016 a verbal contract was made between myself, ****** ********, and ***** (plumbing manager) of the Henderson Brothers Company during a phone call. Henderson Bothers Company informed me some modifications to the home were required to meet the code upgrades, eg. seismic strap, etc. and permits, conforming to the requirements of the San Joaquin Valley Air Pollution Control District, the San Joaquin County Building Codes and Permits, California Building Standards Code (Title 24, California Code of Regulations). Henderson Brothers Company agreed to the following:  Complete, removal, disposal, and replacement of the existing “State” 50 gallon gas HW heater with a new 50 gallon gas HW heater, $1,100.  New circulation pump for the HW heater; to be paid for in the Lump Sum amount of $600.00.  Removal and replacement of 1/4 turn angle valves and supply lines, for the faucets and toilets inside the house. to be paid for at Time and Material. Including such plumbing and piping accessories and appurtenances, not mentioned, for the proper installation and operation of the plumbing and piping systems code upgrades and permits. Henderson Brothers Company :  failed to pull building permit required by Calif. Building Code and San Joaquin County regulations;  provide a written estimate,  replace angle stop valves per standard plumbing practice;  install water heater circulation pump per manufacturer recommendation, in fact, installed it in reverse (backwards); And,  changed agreed price for lump sum items by $200;  overcharged hourly (time and material) rate by 3 hours @ $95/hr or $295 which was spent on Lump Sum items;  and for materials "not" incorporated in the work.  provided unqualified workers.
Desired Settlement:  The “Approved” San Joaquin County Permit and Inspection report as required by the San Joaquin County’s Building Codes and the State of California’s Building Codes; Cash Reimbursement in the amount of $349.07 due to overcharges for materials, related labor and taxes charges for material “not “ incorporated into the work.  An audit of all work performed by Henderson Brothers Company in San Joaquin County, including cities within the county, that required building permits.
Dear Mr. ********,
This letter is regarding invoice# ****** for work done bt Henderson Bros. Co., Inc. at your residence in Woodbridge, CA. We have agreed to your complaint against the aforementioned work and have reimbursed you the requested settlement amount. Check# ***** for the amount of $350.00 was sent to you via certified mail on 6/23/2016.
We have tried on several occasions since then to contact you regarding this matter and the subsequent scheduling of an inspection of our work by San Joaquin County [permit # BP-*******].
Please feel free to call me at your earliest convenience on this matter. Thank you.
***** ** *********
I am rejecting this response because the work performed by Henderson is sub-standard and, I do not want any representative or their employees of Henderson's to enter my property due to the fact that the employees sent so far have been incompetent, un-vetted, untrained, unsupervised, and of dubios character as the owner himself has has acknowledged. One, ******, was fired the following day according to the owner.. for the same reasons.
The work will require remedy by a competent, third party, licensed plumber. the work has been inspected by San Joaquin County and found to be in violation of County and/or State laws governing the same. In fact, the inspector thought Henderson's has been out of business because they have not seen permits for their work.