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Henderson Brothers Company

Additional Locations

Phone: (209) 369-3671 Fax: (209) 368-9026 PO Box 259, Lodi, CA 95241 http://www.hendersonslodi.com


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Description

Henderson Brothers Company specializes in comprehensive heating and air services as well as plumbing services for residential, commercial, and industrial customers.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Henderson Brothers Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Henderson Brothers Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1980 Business started: 01/01/1896 Business started locally: 01/01/1896 Business incorporated 02/03/1906 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 00007319.

Type of Entity

Corporation

Business Management
Mr. James McConnell, President Mr. Steve Garrison, Vice President Ms. Mary Ellen McConnell, Sec./Treasurer
Contact Information
Principal: Mr. James McConnell, President
Business Category

Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Contractors - Sheet Metal Plumbing Fixtures, Parts, Supplies - Retail Air Conditioning Repair Air Conditioning Contractors & Systems Plumbers Plumbing - Contractor Plumbing Drains & Sewer Cleaning Heating & Air Conditioning

Industry Tips
Drain Your Pipes Not Your Wallet - Hire a Legitimate Plumber Hiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    217 S Sacramento St

    Lodi, CA 95240

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 259

    Lodi, CA 95241 (209) 369-3671

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/12/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On May 16, 2016 a verbal contract was made between myself, ****** ********, and ***** (plumbing manager) of the Henderson Brothers Company during a phone call. Henderson Bothers Company informed me some modifications to the home were required to meet the code upgrades, eg. seismic strap, etc. and permits, conforming to the requirements of the San Joaquin Valley Air Pollution Control District, the San Joaquin County Building Codes and Permits, California Building Standards Code (Title 24, California Code of Regulations). Henderson Brothers Company agreed to the following: [1] Complete, removal, disposal, and replacement of the existing “State” 50 gallon gas HW heater with a new 50 gallon gas HW heater, $1,100. [2] New circulation pump for the HW heater; to be paid for in the Lump Sum amount of $600.00. [3] Removal and replacement of 1/4 turn angle valves and supply lines, for the faucets and toilets inside the house. to be paid for at Time and Material. Including such plumbing and piping accessories and appurtenances, not mentioned, for the proper installation and operation of the plumbing and piping systems code upgrades and permits. Henderson Brothers Company : [1] failed to pull building permit required by Calif. Building Code and San Joaquin County regulations; [2] provide a written estimate, [3] replace angle stop valves per standard plumbing practice; [4] install water heater circulation pump per manufacturer recommendation, in fact, installed it in reverse (backwards); And, [5] changed agreed price for lump sum items by $200; [6] overcharged hourly (time and material) rate by 3 hours @ $95/hr or $295 which was spent on Lump Sum items; [7] and for materials "not" incorporated in the work. [7] provided unqualified workers.

Desired Settlement: [1] The “Approved” San Joaquin County Permit and Inspection report as required by the San Joaquin County’s Building Codes and the State of California’s Building Codes; [2]Cash Reimbursement in the amount of $349.07 due to overcharges for materials, related labor and taxes charges for material “not “ incorporated into the work. [3] An audit of all work performed by Henderson Brothers Company in San Joaquin County, including cities within the county, that required building permits.

Business Response:

Good morning,



 



We have left several messages with customer, and never returned our call to resolve this matter. The owner went to customer's home on 06/22/2016 to try to resolve the problem, and they did not answer the door. We have tried several attempts to resolve, and unable to get in contact with customer.



 



Henderson Bros. Inc.



***** ********


Business Response:

Dear Mr. ********, 

This letter is regarding invoice# ****** for work done bt Henderson Bros. Co., Inc. at your residence in Woodbridge, CA. We have agreed to your complaint against the aforementioned work and have reimbursed you the requested settlement amount. Check# ***** for the amount of $350.00 was sent to you via certified mail on 6/23/2016.

We have tried on several occasions since then to contact you regarding this matter and the subsequent scheduling of an inspection of our work by San Joaquin County [permit # BP-*******].

Please feel free to call me at your earliest convenience on this matter. Thank you.

 

Sincerely 

***** ** *********

President

************

************ [cell]

************************

Consumer Response:

I am rejecting this response because the work performed by Henderson is sub-standard and,  I do not want any representative or their employees of Henderson's to enter my property due to the fact that the employees sent so far have been incompetent, un-vetted, untrained, unsupervised, and of dubios character as the owner himself has has acknowledged.  One, ******, was fired the following day according to the owner.. for the same reasons.

The work will require remedy by a competent, third party, licensed plumber.  the work  has been inspected  by San Joaquin County and found to be in violation of County and/or State laws governing the same.  In fact, the inspector thought Henderson's has been out of business because they have not seen permits for their work.

  1. In San Joaquin County, the Contractor has “pulled” fifty-three (53) permits between  2007 and Present, two of which were for water heaters, according the the county’s online building permit search.
  2. In Lodi, CA, where the Contractor is located, there were two hundred and seventy-seven (277) permits were “pulled” for water heaters between 2014 and present.  Local contractors pulled two hundred and forty-seven (247) permits. Five (5) by the Contractor, and thirty (30) by home owner/ builders.
Any resolution for my complaint will be handled by the Contractor State Licensing Board and the Contractor's Bond company.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Henderson Brothers Company
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)