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BBB Accredited Business since
Del Johnson Air Conditioning & Heating Inc.
Phone: (530) 877-4564 1147 Wagstaff Rd, Paradise, CA 95969
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A BBB Accredited Business since
BBB has determined that Del Johnson Air Conditioning & Heating Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Del Johnson Air Conditioning & Heating Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 373198.
Type of Entity
Business ManagementMr. Paul Johnson, CEO
Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Sheet Metal Work Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems Heating & Air Conditioning
Industry TipsHiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
1147 Wagstaff Rd
Paradise, CA 95969 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Contacted company to propose a natural gas heater to replace wood stove. Owner **** ******* came to my home, examined the space for the heater and proposed installation of the ******** 65,000btu fireplace hearth heater. Wood stove was removed and ******** heater was installed. The entire time the stove was in operation it continuously made unusually loud banging noises. The company came several times to fix the noise, but nothing quieted it. The company then proposed the same heater but with 50,000btu. I reluctantly agreed. It was installed and the new heater also made loud banging noise with one louder startling bang soon after cooling. I called the office to talk to the owner and he wasnt available. I told the staff person the heater would need to be removed. I asked to have owner call me. He didnt. 2 staff came to remove the stove. I thanked them for coming and actually apologized for not being able to live with the defective stove. Stove and piping were removed and a gaping hole was left in the ceiling. One worker then thrust a bill for $626.82 at me. My 78 yr old mom and I had no heat for over a week. I have since learned that the problem was not with the ******** stoves at all but with the improper installation. A ******** technical support representative told me via e-mail that with improper installation, the gases from the unit may not be venting out correctly and could cause a spillage of CO into the home. The unit does come equipped with a vent limit switch to shut the unit down if this should occur, as a safety reset. However, I definitely recommend the venting be spec per the installation manual (need to have 2 foot clearance before you put any offsets), as that guideline is how the furnace was tested for proper functioning and operation of the furnace. The space where the heater was installed did not have room for a 2 foot clearance so a 90 degree elbow was attached to the back of the heaters first. I was informed that improper installation could cause damage to the heater.
Desired Settlement: The ******** heater should not have been proposed and could not properly be installed in the space provided. In addition to the aggravation and frustration caused by the noise these heaters made, and more importantly, my family was placed in possible danger. I have had to pay a professional heating company for another heating unit and the full installation. It doesnt make sense to pay an additional $626.86 for an improper installation that should have never taken place.
Business Response: When Del Johnson AC & Heating heard of the problem, we attempted to see what the home owner wanted to do,we went to her house several times to check the Furnace, while we were there it did not make the noise, eventually we heard the noise, we asked what she wanted to do,she could not decide weather she wanted a new furnace or a new fireplace. She was going to get a different fireplace through another Company, we were to install it,she then changed her mind. We attempted to go to her house many times but we had to wait for her time frame. She finally decided what she wanted to do so we came to pull out the unit that was making the noise. We left the furnace in her house for three months until she decided so they would have heat, they were in no danger what so ever, we would have never left the Furnace in if there were.Basically she received three months of heat for free including install and labor. We then came to pull out the Furnace and she became very nasty with saying she was not going to pay 626. and some change, we sent her a letter explaining the bill was just for the labor to pull out the furnace, we never charged her for the install of the Furnace or the Furnace that we put in. We will waive the fees, we were never under any impression that she was upset about any of this until we received a nasty letter from her. If she would have came to us and talked to us we would have taken the loss of the time our guys spent on the job, which we already did with the install. We would never put anyone of our customers in harms way, but we are a business and we do need to pay our employees for the work they have completed. This job is a total loss and more, we spent many many visits at her home to make things right. Thank you for letting us know about this complaint we appreciate what the BBB does for our Business. Del Johnson AC & Heating.