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A BBB Accredited Business since
BBB has determined that Clark Heating and Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Clark Heating and Air Conditioning include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 808427.
Type of Entity
Business ManagementMr. David Ball, Owner Ms. Camille Ball, Office Assistant
Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems Heating & Air Conditioning
Products & Services
Clark Heating and Air Conditioning offers the following product(s): Company offers HVAC services.
Alternate Business NamesClark Heating & Air Conditioning
Industry TipsHiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
4046 Wayside Lane Suite #T
Carmichael, CA 95608 Directions
PO Box 368
Orangevale, CA 95662
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Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On June 9, 2014 ***** **** from Clark Heating & Air conditioning repaired my air conditioner. On his receipt, it was stated "Parts covered by warranty (to be refunded to customer when credit received from factory) compressor, filter driver, & compressor wiring". That warranty amount was $618.71. The amount not covered by warranty was $837.48. I paid them a total of $1456.19 I was told the refund could take up to 3 months because it would come from back east. After 3 months, I called them and they told me that the company was laying off employees back east and that there would be further delay. Since then, I have called at least 3 times and each time they told me that they would email them and see what the status was. They have never gotten back to me. The person I talked with is *******.
Desired Settlement: I simply would like amount covered under warranty be refunded to me ASAP
I understand Ms. ******', however, we have not yet received the warranty refund. Though it might seem absurd that the Manufacturer would take this long to process Ms. ******' warranty claim it is, nonetheless, true. Unfortunately for Ms. ******, as was explained to her by Camille, the Manufacturer changed the Distributorship (formally known as Global HVAC Distributors) in the middle of this process and the new Distributor (Western Air Supply a Ferguson Enterprise) has been extremely slow in processing the warranties from the previous ownership.
We have reassured that the warranty claim will be honored by the Manufacturer and the new Distributor but they have not yet promised us a date certain. As of January 21, 2015 a representative of the Credit Department for the Distributor, Western Air Supply a Ferguson Enterprise, confirmed in an email to our Bookkeeper, Camille, that: "You should expect to receive a check in a couple of weeks."
As of today's date we have not yet received the check and we had planned on contacting Ms. ****** as soon as we have the check in our possession. This entire matter has been frustrating for us, as well as for Ms. ******. However, we are only the Contractor and have no power to force the Manufacturer of the Distributor to act any quicker, nor to circumvent their internal company processes.
Unfortunately, due to the mishandling of this matter by the Manufacturer and the Distributor, Ms. ****** has come to "blame" us. Please reassure her that we have been no different if anyone else had been involved. We understand that there are dozens of HVAC contractors and customers who have been involved in similar efforts to get their warranty claims processed by the manufacturing and distributing companies involved here.
We hope to have a final resolution of this matter within the next two weeks. We are already scheduled to contact the Distributor next Monday, if we do not receive the check by the end of this week. I will contact you as soon as we have more information. I will also send a copy of this letter to Ms. ****** so she understands our position as well.
***** ** ****
Please find attached to this email our response letter to this complaint.
Problems with Product/Service
Read Complaint Details
Complaint: final inspection requirements for HVAC installation, not met Clark Air and Heat company, *** ****** principal salesman, assured final "write off" for all issues regarding the HVAC installation at my residence; he would accomodate final inspection requirements in writing, but did not follow up. He surveyed the city inspectors requirements and submitted an additional 'bid' to correct these items; most importantly, the gas line dimension for adequate 'feed' rate was to be augemnted, upgraded from 3/4" dia. to 1" dia. I signed new work order w/ Clark, J ******* but there was no follow up in a 8 week period. I had needed to call his office several times to get an answer! I commisioned my on contractor to follow up esp. that the city permit was aging off, when I advised Clark Air that I need to sign out of this new install agreemnt, they were 'more than ready' to accomodate this. HVAC installation contract should have included a safe gas feed line recommended, demanded by the city inspection process. Clark Air would not take ownership of this, even after I communicated these details to the owner; they balked when I stated I would use another contractor to upgrade gas line installation; I had waited 8 weeks for an answer, too long. Owner's wife Mrs. **** mentioned that their company was in midst of changing locations. My fix would have been 3 hrs job max which I was to pay them for , separately, outside of the original HVAC installation work, They've effectively left me with an unsafe 'gas feed' situation. Their website Clark Heating and Air, assured prospective customers, they guarantee professional installation!
Desired Settlement: HVAC Installation did not pass inspection Nov 9, 2012 (2d review); Clark came by to review in Dec 2012 and stated they would need rebid the gas line situation 1' gas line upgrade, 30 ft pipe replacement; By Mar 2013 I still had no work order on the calendar though I had signed agreement w/ Clark for this additional work and an additional $800- fee to cover the gas line(10% down before work began); 3 weeks later still no answer so I found my own contractor. When I called Clark Heat and Air on 6 mar and related that I'd found my own installer, they were happy w/ this resolution. I still needed to have a written report form Clark as to ducting work accounting. A guaranteed HVAC install should include the final inspection process which Clark should be happy to fulfill! A professional HVAC install should include the correct gas line feed for safe operations. Gas line retrofit for new furnace, is part, parcel of the installation process! I would expect them to reimburse me for contracted work, $1000- covered by their bond.
Problems with Product/Service
Read Complaint Details
Complaint: Contractor has failed to respond to a warranty repair on a 1 1/2 year old air conditioner. They continue to stall or respond to repeated phone calls. New HVAC system was installed in June 2011. The system failed to cool when turned to the air conditioning cycle at the end of April after less than two cooling seasons. We were informed by the Contractors representative on April 30th that there was a bad coil and that it would need to be replaced. This is where it got cryptic in terms of what the Contractor intended to do. The service representative indicated that he did not know what was going to happen with the manufacturer and that they had been having issues with these units. Given no clear path as to what would happen other than they were going to have a conversation with the manufacturer and get back to me. There was also a comment from Clark's representative that there would be additional costs associated with the repair. After two weeks and multiple calls to the Contractor, there has been no response or action. The service representative finally returned our repeated calls on Thursday May 16th and informed us that the manufacturer's representative was now responsible for ordering the replacement coil and that he did not know the status. Upon requesting the manufacturer's representative's phone number, Clark's service representative "could not remember his phone number" and would get back to us by the end of day. No return call was received. Upon further research, we find complaints about the contractor's performance and their failure to have a final inspection performed on their work. We know that there were no inspections what-so-ever on the work performed. Input from a friend that is a licensed mechanical contractor informed us that there are code violations that should have been addressed during the initial installation. We now have considerable concern that our safety and security are compromised as a result of Clark's failure to meet basic safety standards and legal requirements.
Desired Settlement: We expect that Clark will replace the faulty coil and bring the system into full compliance with all code and safety requirements. We do not expect to pay for anything associated with this repair unless it can be demonstrated that the costs are above and beyond what would otherwise be required to meet the original installation scope.
Business' Initial Response