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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Bob's Air Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Bob's Air Repair include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 834289.
Type of Entity
Business ManagementMr. Bob Bennett, Owner
Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Air Conditioning Systems - Cleaning Air Duct Cleaning Air Purifying & Cleaning Systems & Equipment Air Conditioning Supplies & Parts Refrigeration Equipment - Commercial - Sales & Service Refrigeration Equipment - Supplies & Parts Air Conditioning Contractors & Systems Heating & Air Conditioning
Products & Services
Bob's Air Repair sells the following brand(s): All Brands
Method(s) of PaymentCash, Credit cards, Check
Refund and Exchange Policy1 Year Parts And Labor Warranty on installed parts
Industry TipsHiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2812 Hegan Ln Bldg G
Chico, CA 95928 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (530) 924-4459(Phone)
- (530) 924-4457(Phone)
Additional Email Addresses
- - eQuote
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: 7/28/2016 Thursday the whole house air conditioning stopped working. Called Bob's Air and they scheduled an appointment and came out. Within seconds of arriving, tech had me sign a $99 service fee agreement. Once tech was diagnosing system, he noted the compressor fan start capacitor looked blown, and replaced it. I was advised the cost for this $15 - $20 generic part was going to be $260! As it was 112 degrees and climbing, I reluctantly agreed and the tech continued. The tech spent an inordinate amount of time on the phone 'talking to Bob'throughout the service call. Right before he left, he advised me the compressor fan motor was "hi-amping", using 1.6 amps of current instead of the rated 1.1 amps. I was never quoted a price to repair it, just given the ominous news prior to the tech's departure. My total bill was $370.62. Sunday 7/31/2016 - the air conditioning again stopped working. Exact same symptoms as before, the compressor fan stopped running. I called Bob's - told them the issue and they seemed reluctant to warranty their parts and labor - stating the tech had noted (yet didn't repair) the 'bad motor'. I explained I had no more money, that I couldn't pay tenfold prices for parts in addition to diagnostic fees, service call fees, etc.. They said they would "talk to Bob" and let me know what they were willing to do. I called another HVAC company for service, as my confidence and trust of Bob's Air dropped to zero. The second company charged me for a service call, diagnosed that the capacitor Bob's installed (made in China) was dead. They replaced the capacitor and the system was once again up and running. I asked the tech to check the current draw from the condenser fan, and it was 0.6 amps - .5 amps under the maximum draw rating. I feel the problem with the air conditioning was partially misdiagnosed and faulty materials were intentionally used to maximize their profit potential.
Desired Settlement: I feel the $260 paid for the ersatz dual run capacitor should be fully refunded as it was essentially junk, lasting only two full days. I believe a portion of the diagnostic fees should also be refunded as we relied on 'expert advice' which was incorrect.
On 7/28/2016 Bob's Air Repair arrived at ******** ******'s home at ***** ******** ** ** *** ***** **. The technician found a bad dual run capacitor. The Technician prior to the repair quoted the customer $260.00 plus tax for the capacitor, Labor, One Year Part Warranty ( as noted on invoice #***** along with the customer's signature). Bob's Air Repair always gives upfront flat rate pricing prior to any repair. Upon completed installation of the part Bob's Air Repair found the condensing fan motor running at 1.6 amps and the name plate on the motor states 1.1 amps. Bob's Air Repair then told the customer that the motor is pulling to many amps and would most likely fail soon and could possibly be the cause of the capacitor failing in the first place. (As noted on the signed invoice) Customer chose not to repair the motor at that time. On 8/2/2016 Mr. ***** called Bob's Air Repair and stated the a/c unit was not cooling again. Bob's Air Repair office staff asked Mr. ***** if he would like us to come out free of charge to check the operation of the unit as there is a one year part warranty on the part installed. Mr. ***** stated " he would rather sweat to death then have us come back for free ".
After receiving a complaint from B.B.B Bob's Air Repair has tried to contact Mr. ***** several times to try and resolve this situation with no response.
Read Complaint Details
Complaint: Bob's air repair sent a technician to my house and before he touched a single thing he had me sign a form. He performed a 2 minute visual inspection and told me I needed a new unit and the cost would be 7000 dollars.I told him I would not pay 7000 dollars and Bob's air repair charged me 1100 dollars for a "'re-stocking"fee without ever even trying to figure out what was wrong with my unit. My son contacted them and they sent 3 techs to my house and wanted me to sign one of their forms again and the cost would be 79 dollars. My son told the techs to please wait a minute while he called their office and the 3 techs walked right out the door and got in their vans and left. I am 74 years old and Bob's air repair has left me with no air conditioning for 2 years now. I would like to know how a company can charge 1100 hundred dollars and not do a single thing. The owner "Bob" has refused to return any of my son's phone calls. This is my only recourse to try and make this company to fix my air conditioning. I've already given them 1100 dollars and they have done absolutely nothing.I hope the BBB helps me resolve this issue and looks into the past practices of this company. I am totally amazed that they can get away with this.
Desired Settlement: I want my money back. I wouldn't trust that company to work on a blender.
Customer Reviews Summary