ROCKFORD, IL – March 11, 2014 – Scammers have found another opportunity to steal personal information from consumers. A new phishing scam has surfaced that is targeting Netflix subscribers, according to the Better Business Bureau (BBB).
Users that are targeted will be led to a phony webpage that may resemble the Netflix login page. The Netflix users will enter their account information and the fake website will claim that the user’s account has been suspended. A fake customer service number is provided and a “representative” recommends the user download the “Netflix support software,” which is remote login software that gives the fake representative full access to the user’s computer.
“Netflix has a good reputation and scammers are taking full advantage of that,” says Dennis Horton, director of the Rockford Regional Office of the Better Business Bureau.“Anyone could fall for this scam.”
There are three key indicators consumers should look for that show an email involved in this scam is not from Netflix: First, the phone number is not Netflix. Instead, the number belongs to a call center in India. Second, the webpage is a popup. Third, the “representative” wants to login to your computer via remote software.
Here are some tips on how to avoid this scam and others like it:
For more advice on scams, visit bbb.org
As a private,non-profit organization, the purpose of the Better Business Bureau is to promote an ethical marketplace. BBBs help resolve buyer/seller complaints by means of conciliation, mediation and arbitration. BBBs also review advertising claims, online business practices and charitable organizations. BBBs develop and issue reports on businesses and nonprofit organizations and encourage people to check out a company or charity before making a purchase or donation.