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Believe It Or Not, the End of Winter Is the Time to Think About Air Conditioning, Says Better Business Bureau
March 13, 2014

ROCKFORD,IL- March 6, 2014 – As  northern Illinois continues to endure unseasonably cold temperatures and snow, it’s highly unlikely that your air conditioner is a top concern. The Better Business Bureau(BBB) recommends making sure your air conditioner is working now while temperatures are still low, to ensure everything will run properly when temperatures are high.

“Air conditioning is important to think about during all times of the year,” says Dennis Horton, director of the Rockford Regional Office of the Better Business Bureau.“ Before rushing to hire the first contractor you meet,always check with the BBB beforehand and do careful research.”

If you are looking into repairing your air conditioner before temperatures rise, make sure to look for contractors carefully. Rushing to hire a cooling contractor can lead to a hole in your wallet or an unsatisfactory repair job. Last year, the BBB serving Chicago and Northern Illinois received a total of 3,632 inquiries against residential air conditioning and heating contractors. Common mistakes consumers and business owners made included hiring the first contractor they found, not doing careful research and not getting all of the details of their service or repair in writing.

The BBB recommends the following tips when looking for a contractor to repair your air conditioning:

  • Research the company’s background and licensing. Visit bbb.org for the BBB Business Review of any AC service company you plan to hire. Learn more about its reputation and history of complaints. Always confirm that the company is licensed and insured.
  • Compare prices and service packages. Get at least three estimates for any air conditioning repair work or maintenance work. All bids should be in writing and should provide a full description of the services to be provided and the materials to be used. 
  • Review warranty coverage. Find out if the company offers any type of warranty or guarantee. Make certain you understand the terms and conditions of the coverage. Also, be sure to check the warranty on your current air conditioning unit to determine whether any repairs or replacements may be covered.
  • Ask about energy efficiency. Many new air conditioning units are manufactured to be more energy efficient than others. Look for the ENERGY STAR label to find out more about products that may cost a little more up front, but save you in energy costs over time. Some models may even be eligible for a tax credit. Ask your HVAC contractor (heating ventilation and air conditioning) to verify tax credit eligibility and provide the Manufacturer Certification Statement for the equipment you plan to purchase.

For more advice on finding businesses and services you can trust, visit www.bbb.org 

 

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As a private, non-profit organization, the purpose of the Better Business Bureau is to promote an ethical marketplace. BBBs help resolve buyer/seller complaints by means of conciliation, mediation and arbitration. BBBs also review advertising claims, online business practicesand charitable organizations. BBBs develop and issue reviews on businesses and nonprofit organizations and encourage people to check out a company or charity before making a purchase or donation.