The Council of Better Business Bureaus, Inc. (CBBB) provides training and technical assistance in several areas of dispute resolution.

A key advantage of CBBB training is that we actively practice in all training subject areas, developing our instruction from the hands-on experience of hundreds of BBB employees and clients. Through the operation of ongoing programs, our staff builds the communication, conflict management, mediation, negotiation, arbitration, customer service and writing skills that are the foundation of our training.

The broad experience of BBBs in addressing requests for assistance and information has provided a clear understanding of customer needs and expectations that can benefit any worker, business or agency that serves the public.

For more information on Dispute Resolution training, please click here: