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In Western Virginia

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This Business is not BBB accredited

Today's Auto

Phone: (540) 268-2239 7022 Roanoke Road, Shawsville, VA 24162 http://www.todaysauto.net ! There is an alert on Today's Auto !

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Description

This company offers the sale of previously owned vehicles.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Today's Auto include:

  • 7 complaints filed against business
  • Failure to respond to 7 complaints filed against business
  • Advertising issue(s) found by BBB
  • Business has failed to resolve underlying cause(s) of a pattern of complaints


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 7

Additional Complaint Information

BBB files indicate a pattern of complaints concerning this business misrepresenting the condition of the advertised vehicles sold.   Also complainants allege that once they receive the vehicle and try to contact the business to discuss the issues, the firm does not respond.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Today's Auto
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

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BBB file opened: August 15, 1994 Business started: 01/01/1991 in VA Business started locally: 01/01/1991 Business incorporated: 05/07/1991 in VA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
http://www.state.va.us/scc
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Motor Vehicle Dealer Board
2201 West Broad Street Suite 104, Richmond VA 23220
Phone Number: (804) 367-1100
Fax Number: (804) 367-1053

Type of Entity

Corporation

Business Management
Mr. Lee Smith, President Ms. Renee Smith, Secretary
Contact Information
Principal: Mr. Lee Smith, President
Business Category

AUTO DEALERS-USED CARS

Alternate Business Names
The Service Center & Auto Sales, Inc.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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On June 12, 2013, BBB contacted Today’s Auto regarding a recent customer complaint that the website, www.todaysauto.net, and advertisement on ebay made the following claim on a 1972 Chevrolet C-10 Pickup Truck:“truck runs and drives great . . ." 
Information was received from the potential customer stating that he decided to get a Carchex Inspection Report and found the following problems that were not reported:Radio, cigarette lighter and speedometer needs repairs, no back-up lights or left turn signals, custom steering wheel has some play in it also.  The mail problems were found during the road test -- the exhaust smokes; idle, acceleration, starting, transmission shift quality, smoothness, effort slippage and engine performance were all listed as "need repair".  Comments on road test:  "I was a little surprised by how poorly this truck did.  I had a hard time getting it started.  When it finally did start it had a miss in it and would not run unless I had my foot on the gas.  When it got warm, it still would not idle.  When I drove it the power seemed to be down and the trans shifting was not correct.  Also, the passing gear did not work when tested."The BBB Code of Advertising, which can be found at www.vawest.bbb.org/bbb-code-of-advertising explains the basic principles this way:  The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any claims or offers made before publication or broadcast and, upon request, present such substantiation promptly to the advertising medium or the Better Business Bureau. Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used. An advertisement as a whole may be misleading although every sentence separately considered is literally true. Misrepresentation may result not only from direct statements but by omitting or obscuring a material fact. The Better Business Bureau requested Today’s Auto to substantiate these issues or modify their future ads and website.  To date, the BBB has not received the requested substantiation.