Business ProfileforMcGrady-Perdue Heating & Cooling, Inc.

I bought a house with a Mini-split HVAC unit that had been installed by McGrady-Perdue. I had a problem with it not shutting off at temp, so I called them (unit was still under manufacturer warranty). They sent a tech out ($79 service charge), to determine what the problem was. He determined that the thermistor (temperature sensor) on the indoor unit was bad. The warranty only covered parts, so I had to pay for the installation. The "installation charge" was $170. This is literally a 2-3" long piece of metal with 2 wires attached to it. The tech came out, barely got the cover off the unit, and replaced the thermistor. (Total time was about 30 minutes). I questioned the manager about the exorbitant change and he was very condescending, explaining that "it isn't just the part, there's shipping - it's about a 3-4 ounce part, administrative costs, etc." This is what I would qualify as "Additional Dealer Profit"! The "fixed" thermistor didn't seem to be accurate, so we set the thermostat lower, so that it would shut off. For heating, this seemed to be OK. (We have been getting our house ready to sell, and have been very busy, so hadn't taken the time to call them back out, especially considering the "wonderful" customer service that I had previously received) We recently (April - it has been almost 2 months) had some warm days, and changed the unit to cool mode. It does not seem like it shuts off at all (or at least if it does, it is at a temp below what our bodies can tolerate). I called McGrady-Perdue, to be told that their policy is that the customer has 7 days to report a problem with a repair, and after that, there is an additional service charge. The manager was very smarmy EVERY time that I talked to him, and customer service is NOT their specialty. I will never use them again, and warn others against them as well.