09/18/2012
Recently a women and her young daughter came to the BBB office for help with a complaint. Right away it was clear she was very upset and emotional about the situation. The problem concerned a shipment o..
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09/18/2012
Your BBB’s local Charity Information Service has experienced a tremendous increase in interest from the public in 2012. More and more donors are turning to BBB for information as they make their giving..
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09/17/2012
It’s no secret that few of us seek out stressful conversations. Yet every day at the BBB, we see the outcome of a failure to respond quickly to calls from dissatisfied customers. We also hear a lot of ..
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08/31/2012
With more and more consumers relying on ratings and word of mouth advice on who to do business with, the BBB system has mandated that all BBBs must begin publishing the details of reportable complaints ..
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08/17/2012
Continuing in our series of articles on Advertising Review, this month will address promotional pricing and sales. Common advertising topics will be covered in each edition of Biz Notes in the coming m..
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08/17/2012
What information do consumers want to know when they contact BBB? According to several national surveys, including a Princeton Research study, they want to have as much information as possible. Due to..
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08/02/2012
During the course of each year, the information on file for each of our more than 4,300 Accredited Businesses is reviewed and updated. This is a daunting task for our Operations Team, but it helps ensu..
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08/02/2012
The tragic events in Aurora, Colorado on July 20th have generated an outpouring of support from around the nation. Sadly, any major news event presents an opportunity for scam artists to take advantage..
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07/16/2012
The number of consumer requests for quotes from our Accredited Businesses continues to grow. Last month, we forwarded 103 requests to 81 individual AB’s. That makes a total of 641 consumer requests so f..
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07/16/2012
Continuing in our series of articles on Advertising Review, this month will address “Free” ads. Common advertising topics will be covered in each edition of Biz Notes in the coming months. These are m..
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