BBB Will Publish the Text of Consumer Complaints Starting October 1, 2012
08/31/2012
With more and more consumers relying on ratings and word of mouth advice on who to do business with, the BBB system has mandated that all BBBs must begin publishing the details of reportable complaints ..
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Sales, promotions, discounts, rebates, and similar terms
08/17/2012
Continuing in our series of articles on Advertising Review, this month will address promotional pricing and sales. Common advertising topics will be covered in each edition of Biz Notes in the coming m..
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BBB Business Reviews to Provide New Opportunity for Businesses to Demonstrate Their Attention to ..
08/17/2012
What information do consumers want to know when they contact BBB? According to several national surveys, including a Princeton Research study, they want to have as much information as possible. Due to..
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BBB Business Profile Review
08/02/2012
During the course of each year, the information on file for each of our more than 4,300 Accredited Businesses is reviewed and updated. This is a daunting task for our Operations Team, but it helps ensu..
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Charity Fraud Takes Advantage of the Colorado Shootings
08/02/2012
The tragic events in Aurora, Colorado on July 20th have generated an outpouring of support from around the nation. Sadly, any major news event presents an opportunity for scam artists to take advantage..
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Are You Receiving Your Requests for Quotes?
07/16/2012
The number of consumer requests for quotes from our Accredited Businesses continues to grow. Last month, we forwarded 103 requests to 81 individual AB’s. That makes a total of 641 consumer requests so f..
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Advertising Free Merchandise
07/16/2012
Continuing in our series of articles on Advertising Review, this month will address “Free” ads. Common advertising topics will be covered in each edition of Biz Notes in the coming months. These are m..
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This complaint isn’t valid!!!
07/13/2012
Occasionally, this is the reaction we get when we send a complaint to a business for review. And we understand! You put your heart and soul into a business and feel as though you have been honest and ..
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Your BBB and Army OneSource partnership: Virginia Financial Alliance
07/13/2012
In collaboration with the Joint Family Support Assistance Program, Financial Planning Association Pro-Bono Services Directors and PNC Bank, the Virginia Financial Alliance will endeavor to provide finan..
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Ad Review News:
07/02/2012
As the BBB celebrates its centennial, it's worth remembering that we were established as the result of business-led efforts to promote honest, trustworthy advertising. These early efforts to end the pr..
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