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Better Business Bureau ®
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Central Virginia
What You Should Know Before Contracting With a Locksmith
February 05, 2013

Any business that sells, installs, or services locks must be licensed by the Department of Criminal Justice Services (DCJS).

- The contract for locksmith services must contain the Department of Criminal Justice Services (DCJS) business license number. This number will begin with "11" followed by a four-digit number. (Example: 11-5432)

- You can verify the business has a valid license number by visiting our website at http://www.dcjs.virginia.gov/ps/directory/rocs/?facility=y [Facility Search] or by calling the Division of Regulatory Affairs at 804-786-4700.

Any individual that sells, installs, or services locks must be registered by the Department of Criminal Justice Services (DCJS).

- The locksmith, that responds to a call for service, must present credentials issued by DCJS (photo ID or letter of registration) upon your request.

- If they cannot produce valid DCJS credentials, it is recommended that you do not do business with them.

- You can verify the an individual has a valid registration number by visiting our website at http://www.dcjs.virginia.gov/ps/directory/rocs/Search.aspx?facility=N [License Search] or by calling the Division of Regulatory Affairs at 804-786-4700.

If you would like to file a formal complaint with the Department of Criminal Justice Services against a Locksmith business or individual, please fill out our complaint form and attach all related documents/contracts/correspondence that support your complaint.

A complaint form is available on our website at http://www.dcjs.virginia.gov/forms/privatesecurity/pss_c.pdf

For more information about the Department of Criminal Justice Services, Division of Regulatory Affairs, please visit http://www.dcjs.virginia.gov/pss/ or contact us via e-mail at Ora.info@dcjs.virginia.gov