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Better Business Bureau ®
Start With Trust®
Central Virginia
AmEx's "Thanks for Updating Your Email" Messages are Fakes
March 22, 2012
American Express card holders beware! Scammers are using the credit card company's email address for a phishing scam. Consumers nationwide reported receiving fake emails informing them that their account's email address has been changed.

What does the email look like?
These scam emails are remarkably sophisticated. Not only do they use the American Express logo, they copy the business's email design and color scheme. The fake messages even contain footer links labeled "View Our Privacy Policy" and "Contact Customer Service."
The message informs recipients that the email address on their American Express account has been changed and provides a link to where they can log in and correct the address. The link, along with the ones in the email footer, actually leads to a third-party website that downloads a virus on users' computers.

View a sample scam email here.

Steps to take:
• Do not reply or click on the link in the email
• Forward the email to spoof@americanexpress.com
• Delete the email

See BBB.org's complete scam directory for more information about breaking scams in your area.

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