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Better Business Bureau ®
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Central Virginia
BBB ‘Knocks Down’ Tree Service Complaints from Richmond Mounting
February 24, 2012

RICHMOND, Va. – A growing number of consumers in the Richmond area are complaining about a tree-service firm operating in Central Virginia.

 

The company, Knock ‘em Down & Call ‘m Shorty, carries an F rating from the Better Business Bureau (BBB). The BBB assigns each business a letter-grade rating of A, B, C, D or F.  The letter-grade rating represents the BBB’s degree of confidence that the business is operating in a trustworthy manner.

 

“We’re particularly disturbed that this business continues to tell consumers that it is accredited by the Better Business Bureau.  It clearly is not,” said Tom Gallagher, the BBB’s president and CEO.

 

The complaints received at the BBB vary.  Some allege payments were made in advance to the tree service and no work was ever initiated.  Others complained that the company left behind limbs and large amounts of debris. 

 

One consumer reports that her home was damaged while the company was doing its tree work. Calls she made to Knock ‘em Down & Call ‘m Shorty were never returned. 

 

Also, there have been several incidences in which the company agreed to remove tree stumps when it did not have the license to do so.

 

Knock ‘em Down & Call ‘m Shorty is owned by Elmer and Roxie Ann Perryman.  An injunction issued last December in Spotslyvania County Circuit Court bars the Perrymans from conducting any further business in the county.  They were also ordered to reimburse several citizens in the county that they had either been misled or defrauded by the Perrymans.

 

“Consumers should always be extremely cautious in responding to unexpected solicitations at home,” Gallagher said. 

 

He offered the following tips:

 

  • Always check the company out prior to doing business. 
  • Consider getting a few estimates – three is suggested. 
  • Insist on a detailed written contract.
  • Do not pay for the work before it is completed. 

 

Consumer scams should be reported to the BBB at 804-648-0016 or through its website at www.bbb.org.

  

 

The BBB in Central Virginia serves Richmond and Tri-Cities, as well as 42 surrounding counties, from Fauquier to Mecklenburg and Northumberland to Amherst. The nonprofit organization was established in 1954 to advance responsible, honest and ethical business practices and to promote customer confidence through self-regulation of business. Core services of the BBB include business reliability reports, dispute resolution, truth-in advertising, consumer and business education and charity review.

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