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Better Business Bureau ®
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In Central Virginia
BBB Warns Businesses About New Phishing Attack
April 13, 2010

Beware of fake complaint reports coming from seatac@bbb.org

Better Business Bureau is warning businesses to beware of a new malicious e-mail that pretends to be from BBB about a complaint filed against the company. The e-mail first came to BBB’s attention on April 12, 2010.

Several businesses across the US--including law firms, advertising agencies and architecture firms--have reported receiving a suspicious e-mail from the address seatac@bbb.org with the subject line “BBB Complaint Case #” followed by a nine-digit number. Both BBB Accredited and non-Accredited businesses have been targeted.

The body of the e-mail claims that the company did not respond to a complaint filed by a Jason Harlow (however other names may be used) and includes a link to a page at www.ca-bbb.org where the business can supposedly review the complaint.
 

Because the message is fraudulent, BBB advises any business that receives this e-mail to take the following steps:

  • • Do not click on any links or reply to the message,
  • • Forward the message to phishing@council.bbb.org,
  • • Completely delete the message from your inbox, and
  • • Run a full virus scan on your computer if you did click on any links.

If you receive an e-mail from Better Business Bureau about a complaint filed against your business and need assistance in determining whether or not it is legitimate, contact your local BBB directly at http://www.bbb.org/us/find-a-bbb/.

For more advice on how to protect your business from malicious online attacks visit www.bbb.org/data-security/.
 

A copy of the actual e-mail follows:

spam email