Robo-calls -- those automated phone calls pitching products and services -- were used extensively by U.S. Fidelis, a Missouri-based seller of vehicle service contracts. The contracts also were marketed through national TV commercials. The BBB has received 2,341 complaints against US Fidelis and that includes 15-20 Virginia residents.
Now the principals have been indicted on consumer fraud charges.
Michelle Corey of the Better Business Bureau in St. Louis tells the Today show about the BBB's investigation of the business. Complaints alleged misrepresentation of the offer, and difficulties in getting contracts honored. U.S. Fidelis has an F rating with the BBB, the lowest rating possible.
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