About ‘National Yellow Pages Online’
Complaints from several
Business owners and managers who have filed the complaints say representatives of National Yellow Pages Online asked the person who answered the call to verify the name and address of the business. The purpose, they said, was to “renew” a contract for an online advertisement. After verifying the name and address of the business, National Yellow Pages Online sent the business an invoice in the amount of $390, which it described as a renewal fee.
“These businesses tell us that they have had no previous dealings with National Yellow Pages Online, yet they are asked to renew a listing that they
never authorized,” said Tom Gallagher, president and CEO of the BBB in
National Yellow Pages Online maintains that it does not need permission to include a business in its directory. “The continuation of listing a business is what (our) charges represent,” according to a company statement.
“Telemarketing tactics of this kind are misleading and unscrupulous,” Gallagher said. “The burden is placed unfairly on the person who happens to receive the call.” He urged business owners to warn employees about National Yellow Pages Online and specifically to make sure they understand the owner’s wishes concerning renewal of any online advertising.
Complaints about National Yellow Pages Online should be directed to the BBB – visit www.bbb.org or call 804-648-0030.
The BBB in Central Virginia serves