Orange County Business Sparks Nationwide Complaints

December 29, 2010

More than a dozen consumers from throughout the country filed complaints with the Better Business Bureau (BBB) about an Orange County-based company that sells hot dog carts. The carts are used by street vendors.

Tom Gallagher, the president and CEO of the BBB in Central Virginia, said consumers complain that they ordered carts and paid in advance for them, but never received the cart. The carts, which were advertised on eBay, sell for anywhere between $1,500 and $4,300.

Gallagher said the company appears to have been operating in Barboursville, Va., under two names: Virginia Hot Dog Cart Company and New World Hot Dog Cart Company. The names of two individuals have been associated with the business: Carlos Rios and Carl Reading.

“Not many of us are in the market for a hot dog cart, but those who are should be forewarned of this company,” Gallagher said.

The BBB has had no success in contacting anyone from the company.

The BBB in Central Virginia serves Richmond and Tri-Cities, as well as 42 surrounding counties, from Fauquier to Mecklenburg and Northumberland to Amherst. The nonprofit organization was established in 1954 to advance responsible, honest and ethical business practices and to promote customer confidence through self-regulation of business. Core services of the BBB include business reliability reports, dispute resolution, truth-in advertising, consumer and business education and charity review.