BBB Business Review
This Business is not BBB accredited
Phone: (540) 579-4088 4971 Quality Dr., Fredericksbrg, VA 22408 ! There is an alert on RecDirect Factory Outlets !
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for RecDirect Factory Outlets include:
- 6 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for RecDirect Factory Outlets include:
- Length of time business has been operating
- Response to 6 complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||6|
Additional Complaint Information
BBB files indicate that a pattern of complaints exists concerning service, repair and customer service issues. Consumer complaints allege the failure to respond to phone calls or written requests for assistance or support. Consumers state the late or non-delivery of products ordered and that products received are damaged. Consumers also allege the improper or inferior repairs, which results in additional repairs.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Spas & Hot Tubs - Rental - Wholesale, Manufacturing