BBB Business Review

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This business is not BBB accredited.

Land' Or International

Phone: (804) 346-8200 View Additional Phone Numbers 2120 Staples Mill Rd  Ste 300, Richmond, VA 23230 http://www.clublandor.com ! There is an alert on Land' Or International !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Land' Or International include:

  • Failure to respond to 3 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Failure to honor commitment to arbitrate or mediate disputes

Factors that raised the rating for Land' Or International include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

17 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 17

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning sales issues. Consumer complaints allege that while specific terms may be outlined in the contract, they had been provided contradictory information at the time of purchase. Further complaints allege consumers are asked to listen to a presentation in order to receive free gifts with no purchase necessary; however are charged for the free gifts if they sign a contract and later cancel.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Land' Or International
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 02, 1977 Business started: 01/01/1977 in VA Business incorporated 03/01/1977 in VA
Type of Entity

Corporation

Contact Information
Customer Contact: Burt Holt, CFO
Business Category

Resorts Vacation Time Share Property Management

Business Management

John L. Holt III, the owner of Land’or International, is also the owner of Club Land’or which is the subject of a pattern of complaints concerning misrepresentation in billing and contract practices. BBB has a separate Review on Club Land’or. http://www.bbb.org/richmond/business-reviews/resorts/club-land-or-in-richmond-va-63403864?bluerefx=1

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.