BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Land' Or International include:
- 30 complaints filed against business
- Failure to honor commitment to arbitrate or mediate disputes
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Land' Or International include:
- Length of time business has been operating.
- Response to 30 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||16|
|Total Closed Complaints||30|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning sales issues. Consumer complaints allege that while specific terms may be outlined in the contract, they had been provided contradictory information at the time of purchase. Further complaints allege consumers are asked to listen to a presentation in order to receive free gifts with no purchase necessary; however are charged for the free gifts if they sign a contract and later cancel.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Ginny Eyler, COO Mr. John L. Holt III, CEO Mr. John Ruch, Vice President Publications
Resorts Vacation Time Share Property Management
Alternate Business NamesCaribbean Cruises
John L. Holt III, the owner of Land’or International, is also the owner of Club Land’or which is the subject of a pattern of complaints concerning misrepresentation in billing and contract practices. BBB has a separate Review on Club Land’or. http://www.bbb.org/richmond/business-reviews/resorts/club-land-or-in-richmond-va-63403864?bluerefx=1