Business ProfileforCapitol Asset Management, LLC

I live in an apartment at the ******** ***** in Richmond, Virginia. The property has not had hot water since Friday, January 21st. The water is actually freezing, not even lukewarm. I have called emergency services on Saturday, January 22, and Sunday, January 23, and the representatives have been less than helpful. I first called the emergency service line on January 22nd, a representative named Yolanda told me that there was nothing she could do about the water and that there was no ETA on when we would have hot water. On Sunday, I spoke to a representative named Star who was less than helpful when I complained about the lack of hot water. There have not been any emails from management this weekend regarding the lack of hot water or any reassurance that this issue is being taken care of by maintenance. The temperatures this weekend have barely reached above freezing. I have emailed the property manager of the ******** ***** three times this weekend with no response. I am at the end of my rope with the lack of hot water, the lack of accountability from the property managers, and the lackadaisical attitude of the property manager and the maintenance team. To not have hot water in Richmond in this day and age is unacceptable.