BBB Business Review

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BBB Accredited Business since

Robinson's Plumbing Service, LLC

Phone: (804) 794-0918 Fax: (804) 794-6986 420 Southlake Boulevard Suite 3A, Richmond, VA 23237 View Additional Email Addresses View Additional Web Addresses

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Commercial or residential, emergency repairs or planned maintenance, renovations and upgrades—we have solutions for all your plumbing needs.
Traditional bathroom, kitchen, and laundry room solutions
We can repair and install faucets, fixtures, pipes, toilets, showers, natural gas lines, washer and dryer hook-ups and more. Call us to get answers about the scope of your project or repairs.
Natural gas lines
Need natural gas lines installed or repaired? Call us! We’re experts at both new construction and retro-fitting.
Water heaters
Gas, electric, and the new energy-saving tankless systems. Let us help you calculate the best buy for your money and your needs.
Water wells
Specially trained in repairing wells and installing well pumps.
Sewer and drain lines
Full service maintenance and repair on sewer and drain lines. We do a video inspection to diagnose the problem. Then, we can jet the drains using pressurized water to clear and restore lines to “like-new” condition or replace lines entirely if needed.
Electronic leak detection
If you are away from your home or office a lot, have rental properties or have particularly valuable or even irreplaceable property and documents that you need to protect, you could save yourself a lot of potential hassles and water damage with an electronic leak detection system. WaterSafe is a system that monitors leaks in likely areas, such as around major appliances. As soon as a leak is detected, the water can be shut off remotely before water can flow everywhere and ruin your home or office—minimizing the damage and saving you oodles of time and money. As one of only five certified WaterSafe dealers and installers in the metro Richmond area, we can help you analyze how much this system could potentially benefit you, depending on your situation. You may even qualify for a discount on your insurance premiums!
Backflow protection devices
If you need backflow protection to keep non-potable water from back flowing into your water supply, we’re your one-stop source. We can do the installation, testing and certification!
Plumbing for new construction and remodeling
Whether you’re adding more space, giving your home a facelift, or starting from scratch, we can help you with ideas and plans and make sure that everything is up to code.
Green Plumbing Consultations
Want to reduce your energy and water usage to save the planet—or maybe just to save yourself some green? Contact us for a professional office or home inspection to get tips on how you can reduce your water and energy usage and save yourself a bundle at the same time.
Personalized Plumbing Prevention Program
A yearly program that you can subscribe to that saves you money if you have planned renovations, multiple rental properties to manage, or an older property that regularly needs maintenance. Choose from four different options to best suit your situation, depending on how much work you need. Each package comes with a Green Consultation and an annual inspection and check-up of your entire plumbing system from the crawlspace to the attic.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Robinson's Plumbing Service, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Robinson's Plumbing Service, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Robinson's Plumbing Service, LLC
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 7

Additional Information

BBB file opened: April 29, 2008 Business started: 06/01/2006 in VA Business incorporated 01/01/2008 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Board for Contractors
9960 Mayland Drive, Suite 400, Richmond VA 23230
Phone Number: 804-367-8511
Fax Number: 804-527-4401

Type of Entity

Limited Liability Company (LLC)

Business Management
Mrs. Michelle Robinson, Office Manager
Contact Information
Principal: Mr. Gary Robinson, Owner
Principal: Mrs. Michelle Robinson, Office Manager
Business Category

Plumbers Contractor - Gas Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Robinson's Plumbing Service, LLC sells the following brand(s): American Standard, Bradford White, Delta, Jacuzzi, Kohler, Moen, Navien, Rinnai Tankless Water Heaters, State Water Heaters, Toto, WaterSafe Electronic Leak Detection

Robinson's Plumbing Service, LLC offers the following product(s): BioOne, Personalized Plumbing Prevention Programs

Hours of Operation
8am - 5pm
Monday - Friday
Method(s) of Payment
cash, check, visa, mastercard, Discover

Customer Review Rating plus BBB Rating Summary

Robinson's Plumbing Service, LLC has received 4.81 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.