BBB Business Review

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This business is not BBB accredited.

3-D Roger Rooter Plumbing, LLC

Phone: (540) 891-8700 View Additional Phone Numbers 10908 Courthouse Rd, Suite 102 #220, Fredericksburg, VA 22408

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We perform many plumbing services to


·       Rebuild or replace

·       setting

·       Replace wax seals/rings

·       Slow or clogged


Repair or replace the following pumps:

·       Sump

·       Well

·       Pool

·       Grinder

Faucets & Sinks

Repair or replace:

·       Single

·       Double

·       Wide spread

·       Commercial

·       Garbage disposal

·       Installation of under mount sinks


Water Heaters - Gas/Electric

Repair, replace, or install:

·        Elements 

·        Thermostat

·       Expansion Tanks

·       Thermo-couplings

·       Burner assemblies


Water and Sewer Lines

Repair or replace

High Pressure Water Jetting and
Video Inspection

·       Pre-home purchase inspection of sewer line

Walter Filtration

·       Whole house water filters

·       Refrigerator water supply line installation/repair

·       Install water softners


Septic Tanks

·       Service distribution box repair and service

·       Distribution line snaking

·       Tank inspections

Pipe Repair and Replacement

·       Leaks

·       Pin hole leaks

·       Poly butylene replacement

·       Frozen pipes

·       Water winterization of homes

·       Hose bibs


Emergency Water Removal

·       Sewer back up

·       Water back up

·       Emergency Repair of water leakage

·       Remove water

·       Dry area


Tub repair & Replacement

·       Bath tubs

·       Jacuzzi tubs

·       Hot tubs

·       Laundry tubs/mud sink

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for 3-D Roger Rooter Plumbing, LLC include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for 3-D Roger Rooter Plumbing, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on 3-D Roger Rooter Plumbing, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 05, 2008 Business started: 04/01/2001 in VA Business incorporated 05/08/2012 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Board for Contractors
9960 Mayland Drive, Suite 400, Richmond VA 23230
Phone Number: 804-367-8511
Fax Number: 804-527-4401

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Roger W Richards Sr., Owner/President
Contact Information
Principal: Mr. Roger W Richards Sr., Owner/President
Business Category

Plumbers Plumbing Drains & Sewer Cleaning Sewer Contractors Water Heaters - Repairing Construction & Remodeling Services Garbage Disposals - Household Water Softening & Conditioning Equipment Service & Supplies Water Main Contractors Waterproofing Contractors Pipe Thawing Pipe Water Damage Restoration Pumps - Service & Repair Sewer Pipe Sump Pump Contractors Flood assistance Remodeling Services Water Wells - Pumps Sales & Service Water Heater - Tankless Water Mitigation Water Leak Detection Plumbing - Renovation & Repair Basement Waterproofing Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Method(s) of Payment
Visa, Master Card, Discover Card, Check & Cash
Alternate Business Names
3-D Rooter Dad's 3-D Rooter
Industry Tips
Water Quality Improvement

Customer Review Rating plus BBB Rating Summary

3-D Roger Rooter Plumbing, LLC has received 3.66 out of 5 stars based on 1 Customer Reviews and a BBB Rating of C+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.