This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for UsedCameraBuyer.com include:
- 178 complaint(s) filed against business
- Failure to respond to 19 complaint(s) filed against business
- 17 complaint(s) filed against business that were not resolved
Factors that raised the rating for UsedCameraBuyer.com include:
- Length of time business has been operating
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||62|
|Total Closed Complaints||178|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning failure to answer emails from consumers, failure to issue payments in a timely manner and checks made payable to consumers that are returned for insufficient funds. BBB met with the company on December 13, 2012, to discuss options for correcting the pattern.
BBB met with the company again on May 1, 2013, to discuss ongoing complaint issues. During that meeting the company suggested consumers make contact with their business via email at email@example.com. The company also stated that the typical time frame for reimbursement is 6-8 weeks. There may be a longer process time if equipment arrives in a condition different than expected. The condition of the product affects the amount of reimbursement issued to the customer. The company will notify the customer by phone and certified letter if there is a change in payment amount. If the company attempts to reach you for confirmation or change in payment and there is a delay in receiving your response or you do not respond, the time frame for processing will be extended.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Seth Schmidt, Managing Member Ms. Michelle Bruner , Director of Sales
Photographic Equipment & Supplies - Retail Internet Shopping Musical Instruments - Dealers
Products & Services
UsedCameraBuyer.com offers the following product(s): Used Cameras and used musical instruments
Refund and Exchange PolicyFull Refund within 30 days.
Service AreaInternational and Domestic
Alternate Business NamesShutterBlade Smash Direct, LLC UCB UsedInstrumentBuyer.com
Industry TipsInternet Shopping Tips Mail or Telephone Order Merchandise Trade Regulation Rule
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview