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This business is not BBB accredited.

UsedCameraBuyer.com

Phone: (804) 752-2288 Fax: (804) 752-3437 303 Ashcake Rd Ste M, Ashland, VA 23005 View Additional Email Addresses http://www.usedcamerabuyer.com View Additional Web Addresses ! There is an alert on UsedCameraBuyer.com !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that <em>lowered</em> the rating for UsedCameraBuyer.com include:

  • 176 complaint(s) filed against business
  • Failure to respond to 19 complaint(s) filed against business
  • 17 complaint(s) filed against business that were not resolved

Factors that raised the rating for UsedCameraBuyer.com include:

  • Length of time business has been operating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

176 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 81
Delivery Issues 17
Guarantee/Warranty Issues 2
Problems with Product/Service 62
Total Closed Complaints 176

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning failure to answer emails from consumers, failure to issue payments in a timely manner and checks made payable to consumers that are returned for insufficient funds. BBB met with the company on December 13, 2012, to discuss options for correcting the pattern.  

BBB met with the company again on May 1, 2013, to discuss ongoing complaint issues.  During that meeting the company suggested consumers make contact with their business via email at quotes@usedcamerabuyer.com.  The company also stated that the typical time frame for reimbursement is 6-8 weeks.  There may be a longer process time if equipment arrives in a condition different than expected.  The condition of the product affects the amount of reimbursement issued to the customer.  The company will notify the customer by phone and certified letter if there is a change in payment amount.  If the company attempts to reach you for confirmation or change in payment and there is a delay in receiving your response or you do not respond, the time frame for processing will be extended.  

Customer Reviews Summary Read customer reviews

1 Customer Review on UsedCameraBuyer.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: December 02, 2003 Business started: 03/01/2002 in VA Business incorporated 03/01/2002 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Seth Schmidt, Managing Member Ms. Michelle Bruner , Director of Sales
Contact Information
Principal: Mr. Seth Schmidt, Managing Member
Business Category

Photographic Equipment & Supplies - Retail Internet Shopping Musical Instruments - Dealers

Products & Services

UsedCameraBuyer.com offers the following product(s): Used Cameras and used musical instruments

Refund and Exchange Policy
Full Refund within 30 days.
Service Area
International and Domestic
Alternate Business Names
ShutterBlade Smash Direct, LLC UCB UsedInstrumentBuyer.com
Industry Tips
Internet Shopping Tips Mail or Telephone Order Merchandise Trade Regulation Rule

Customer Review Rating plus BBB Rating Summary

UsedCameraBuyer.com has received 1 out of 5 stars based on 1 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.