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In Central Virginia

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This Business is not BBB accredited

Phone: (804) 752-2288 Fax: (804) 752-3437 303 Ashcake Rd Ste M, Ashland, VA 23005 View Additional Email Addresses View Additional Web Addresses

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BBB Accreditation

On 6/19/2013 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

1D. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for include:

  • 193 complaints filed against business
  • Failure to respond to 16 complaints filed against business
  • 16 complaints filed against business that were not resolved
  • 9 serious complaints filed against business
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

193 complaints closed with BBB in last 3 years | 102 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 95
Delivery Issues 18
Guarantee/Warranty Issues 1
Problems with Product/Service 64
Total Closed Complaints 193

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning failure to answer emails from consumers, failure to issue payments in a timely manner and checks made payable to consumers that are returned for insufficient funds. BBB met with the company on December 13, 2012, to discuss options for correcting the pattern.  

BBB met with the company again on May 1, 2013, to discuss ongoing complaint issues.  During that meeting the company suggested consumers make contact with their business via email at  The company also stated that the typical time frame for reimbursement is 6-8 weeks.  There may be a longer process time if equipment arrives in a condition different than expected.  The condition of the product affects the amount of reimbursement issued to the customer.  The company will notify the customer by phone and certified letter if there is a change in payment amount.  If the company attempts to reach you for confirmation or change in payment and there is a delay in receiving your response or you do not respond, the time frame for processing will be extended.  

Customer Reviews Summary Read customer reviews

0 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 02, 2003 Business started: 03/01/2002 in VA Business incorporated: 03/01/2002 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Seth Schmidt, Managing Member Ms. Michelle Bruner , Director of Sales
Contact Information
Principal: Mr. Seth Schmidt, Managing Member
Business Category

Photographic Equipment & Supplies - Retail Internet Shopping Musical Instruments - Dealers

Products & Services offers the following product(s): Used Cameras and used musical instruments

Refund and Exchange Policy
Full Refund within 30 days.
Service Area
International and Domestic
Alternate Business Names
ShutterBlade Smash Direct, LLC UCB
Industry Tips
Internet Shopping Tips Mail or Telephone Order Merchandise Trade Regulation Rule
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


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