BBB Business Review

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BBB Accredited Business since

Universal Rx, LLC

Phone: (540) 777-7179 710 3rd Street, SW, Roanoke, VA 24016 View Additional Web Addresses

Click for BBB Rating on Universal Rx, LLC

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We consult with employer groups to design pharmacy benefit plans to achieve the goals the group has for the pharmacy package of benefits they offer to employees. Universal Rx offers the ability to customize plans and find solutions to the most effective management of pharmacy benefits and savings to our clients.

With our Points of Care Program, we offer discounts on drug purchases through participating pharmacies.  This program is for individuals who are uninsured or underinsured for prescription drug coverage.  A free discount card is available on our site at


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Universal Rx, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Universal Rx, LLC. BBB of Western Virginia has the full report as that BBB handles all complaints for Universal Rx, LLC.

Additional Information

BBB file opened: July 06, 2009 Business started: 09/01/2005 in VA Business incorporated 11/19/1998 in VA
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Lisa Tomlinson, Managing Director
Contact Information
Principal: Ms. Lisa Tomlinson, Managing Director
Business Category


Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.