This Business is not BBB accredited
Best Bully SticksAdditional Locations
Phone: (877) 483-5853 5701 Eastport Blvd, Henrico, VA 23231
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Best Bully Sticks include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Avrum Elmakis, Owner
Pet Supplies & Foods - Retail
Alternate Business NamesTDBBS, Inc.
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- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: False advertising, did not receive product ordered. I ordered 25 jumbo size odor free bully sticks. Sticks were NOT jumbo and definitely not odor free.These are expensive and I made the purchase assuming I would get what was ordered. I made a complaint on their ******** page and also their website - which have been removed.*********************************************************** was told I could get a full refund orReplacement. I said I would like replacement and now they are backing out of that saying they will refund the $ difference between jumbo and regular size.
Desired Settlement: I want replacement order.If replacement order is not fulfilled correctly and I get what I paid for - then I will go the refund route.
After speaking with ***** from the company on 7/10/13 she stated the customer's order was delivered on 6/12/13. In order for the customer to receive a refund or an exchange customer needs to return the merchandise back to the company.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|1/12/2012||Problems with Product/Service|
|9/26/2011||Problems with Product/Service|
|6/21/2011||Problems with Product/Service|