BBB Business Review

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This business is not BBB accredited.

qxlonline.com

Phone: (866) 507-6911 00000, Richmond, VA 23236 http://www.qxlonline.com ! There is an alert on qxlonline.com !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for qxlonline.com include:

  • 29 complaint(s) filed against business

Factors that raised the rating for qxlonline.com include:

  • Length of time business has been operating
  • Response to 29 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

29 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 21
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 29

Additional Complaint Information

As recently as March 2014, BBB continued to receive consumer complaints about this online payday loan company.  Complaints allege that once the consumer is approved for a loan, they are instructed to allow the company access to their bank account.  Once that access is given, consumers allege that the company makes unauthorized automatic debits from the bank accounts.  According to complaints on file, calls to the company have gone unanswered regarding the clarification of payment amounts. Consumers also report the company makes threatening phone calls and debits up to 6 times the amount of the original loan from the bank account. 

Some consumers report the company is located in Pakistan. 

Online Pay Day Lending in Virginia is illegal.  

Customer Reviews Summary Read customer reviews

0 Customer Reviews on qxlonline.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 19, 2010
Business Category

Payday Loans

Alternate Business Names
1 Hour Cash Advance Quick Cash In a Hour
Additional Information

BBB has requested basic information from this company. BBB has not received a response. Without this information, BBB may not have current information concerning such things as the company's management or its nature of business.

Additional Tradenames, Addresses & Phone Numbers

BBB is unclear as to where the company is located.  Our office has received returned mail from the P.O. Box listed in Petersburg, Virginia. 

Industry Tips
Pay Day Loans
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.