BBB Business Review
This Business is not BBB accredited
Ed's Marine Superstore
Phone: (804) 798-6654 12080 Washington Highway, Ashland, VA 23005 ! There is an alert on Ed's Marine Superstore !
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Marine dealership. Boat, motor and trailer sales. Sales of parts and accessories. Full service department.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Ed's Marine Superstore include:
- 1 complaint filed against business that was not resolved
- Advertising issue(s) found by BBB
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Ed's Marine Superstore include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 13 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||13|
Additional Complaint Information
BBB files indicate that a pattern of complaints exists concerning service, repair and customer service issues. Consumers allege that the business uses inappropriate behavior by customer service personnel and that customer service fails to provide assistance. Consumers also state that there is an improper or inferior repair, which results in additional damage and that there is an unreasonable or excessive delay in completing a repair. Consumers also allege that there is an improper or inferior service which results in additional damage and that products purchased are defective.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Marc Godbolt, General Manager Mr. Terry D. Godbolt , President
Marinas Boat Equipment & Supplies Marine Equipment & Supplies
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 5:00 PM|
|S||:||9:00 AM - 2:00 PM|