BBB Business Review

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This business is not BBB accredited.

Ed's Marine Superstore

Phone: (804) 798-6654 12080 Washington Highway, Ashland, VA 23005 ! There is an alert on Ed's Marine Superstore !

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Marine dealership.  Boat, motor and trailer sales.  Sales of parts and accessories.  Full service department.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Ed's Marine Superstore include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Advertising issues found by BBB

Factors that raised the rating for Ed's Marine Superstore include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 13 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 13

Additional Complaint Information

BBB files indicate that a pattern of complaints exists concerning service, repair and customer service issues.  Consumers allege that the business uses inappropriate behavior by customer service personnel and that customer service fails to provide assistance.  Consumers also state that there is an improper or inferior repair, which results in additional damage and that there is an unreasonable or excessive delay in completing a repair.  Consumers also allege that there is an improper or inferior service which results in additional damage and that products purchased are defective.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Ed's Marine Superstore
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: April 15, 1992 Business started: 01/01/1984 in VA Business started locally: 01/01/1984 Business incorporated 01/01/1984 in VA
Type of Entity


Business Management
Mr. Marc Godbolt, General Manager Mr. Terry D. Godbolt , President
Contact Information
Principal: Mr. Marc Godbolt, General Manager
Business Category

Marinas Boat Equipment & Supplies Marine Equipment & Supplies

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: 9:00 AM - 2:00 PM
Su: Closed
H: Closed

Customer Review Rating plus BBB Rating Summary

Ed's Marine Superstore has received 2.56 out of 5 stars based on 3 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.