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Central Virginia

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BBB Accredited Business since

RelayFoods.com

Phone: (877) 573-5295 Fax: (877) 619-6114 PO Box 1311, Charlottesvle, VA 22902 http://www.relayfoods.com

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Description

Currently serving the Charlottesville and Richmond markets, RelayFoods.com brings together more than 100 grocery stores, eclectic restaurants, and local farms on one website! Browse for staples, prepared foods, and farm-raised produce and meat -- check-out with a credit card, and the Relay team meets you with your purchase at one of our free pick-up spots conveniently located around Richmond or Charlottesville. Home delivery available, too! Shop Virginia's best without driving everywhere. Their vendor list keeps growing: J. Emerson, Farm Fresh Market, Wolf Creek Farm Grass-fed Beef, Harmony Hill Farm, Good Foods Grocery, Blanchard’s Coffee and many more. Better food, less driving, more living!

BBB Accreditation

A BBB Accredited Business since

BBB has determined that RelayFoods.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for RelayFoods.com include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on RelayFoods.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: July 20, 2010 Business started: 06/01/2007 in DE Business incorporated: 06/08/2007 in DE
Type of Entity

Corporation

Business Management
Mr. Zach Buckner, CEO Mr. Arnie Katz, President
Contact Information
Principal: Mr. Zach Buckner, CEO
Principal: Mr. Arnie Katz, President
Business Category

Internet Shopping

Products & Services

RelayFoods.com offers the following product(s): Online grocery service

Method(s) of Payment
All major credit cards
Refund and Exchange Policy
100% Satisfaction Guarantee!
Industry Tips
Internet Shopping Tips Mail or Telephone Order Merchandise Trade Regulation Rule
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.
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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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